Michelle Krocza
Independence,MO
Summary
Planned and coordinated administrative support to maintain efficient office operations by managing schedules, handling correspondence, and maintaining accurate records.
Overview
13
13
years of professional experience
Work History
Paralegal
Evans & Mullinix, P.A.
Shawnee, KS
03.2025 - Current
- Managed case files, deadlines, and docketing to support efficient litigation workflow.
- Drafted pleadings, motions, discovery requests, and correspondence with precise legal formatting.
- Conducted legal research and summarized findings to support attorney case strategy.
- Coordinated discovery responses, document production, and review for accuracy and completeness.
- Prepared trial binders, exhibits, and hearing materials for attorney presentation.
- Communicated with clients, courts, and opposing counsel to gather information and resolve issues.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Administrative Staff Assistant
American Airlines
Kansas City , MO
10.2015 - 02.2025
- Completed biweekly payroll for over 200 employees.
- Process invoices for payment to vendors.
- Ordered supplies for the station.
- Onboarding new hires.
- Obtaining and renewing badge identification for all 200+ employees at Kansas City International Airport.
- Fuel accounting for American Airline MCI for ground equipment and aircraft.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Processor
State Street Bank
Kansas City , MO
03.2014 - 10.2015
- Researched and resolved discrepancies to maintain accuracy.
- Identified data entry errors and reported to necessary departments.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled financial spreadsheets to support business operations and improve office organization.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed completed work for compliance with regulations.
Education
Associate of Applied Science - Paralegal Studies
National Americican University
Independence, MO2011
Skills
- Outstanding communication skills
- Exemplary work ethic
- MS Office proficiency
- Scheduling appointments
- Human resources support
- Benefits administration
- Contract review
- Policy enforcement
- Employee onboarding
- Expense reporting
- Travel arrangements
- Budget tracking
- Records management
- Document management
- Payroll processing
- Office administration
- Training coordination
- Data entry
- Recordkeeping strengths
- Correspondence composition
Timeline
Paralegal
Evans & Mullinix, P.A.
03.2025 - Current
Administrative Staff Assistant
American Airlines
10.2015 - 02.2025
Processor
State Street Bank
03.2014 - 10.2015
Associate of Applied Science - Paralegal Studies
National Americican University