Michelle Lagarde
New Orleans,Louisiana
Summary
Dedicated and versatile professional with a background of commercial insurance, poised to thrive in the role of an associate with prior broker and underwriting skills. With a solid foundation in marketing, sales, and customer service, I possess the versatility and adaptability needed to excel in the dynamic world of insurance brokerage, binding and underwriting. My ability to multitask effectively while maintaining a keen eye for detail ensures that I can handle the demands of assessing risk, evaluating submissions, and negotiating terms with precision and efficiency. Moreover, my dedication to delivering exceptional service and my willingness to go the extra mile to achieve company goals make me a valuable asset to any team. I am eager to leverage my underwriting background and broker skills to contribute to your organization's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Broker
Brown & Brown
01.2020 - Current
- Vast underwriting expertise gained as a binding broker, handling various binding markets as well as experience on the brokerage side.
- Cultivated strong client relationships by understanding their needs and providing tailored solutions, while enhancing client satisfaction through prompt responses.
- Fostered teamwork and shared knowledge by collaborating effectively with fellow brokers, underwriters, and agents.
- Facilitated smooth deal closures by ensuring efficient communication and minimizing delays.
- Negotiated terms with underwriters and agents to secure profitable business opportunities.
- Conducted comprehensive risk assessments by analyzing financial data and industry trends.
- Proficient in application analysis; including evaluating diverse commercial insurance submissions, risk assessment, and informed coverage decisions to determine eligibility and pricing.
- Implemented underwriting policies, ensuring regulatory compliance and company objectives.
SALES REP
SILVERFIRST
06.2019 - 01.2020
- Worked with Fortune 500 companies, Maintained and managed account relationships, Utilized traditional marketing, Sales associate
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Manager on Duty
GOLDBERGS
02.2018 - 06.2019
- Completed and tracked inventory for the bar, Open and closed shifts, Organized renovations and constant updates, Created an inviting atmosphere with a new layout
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
MARKETING REP/Barista Shift Supervisor
IGNATIOUS
06.2016 - 01.2018
- Social media coordinator, Digital/Traditional marketing and advertising, Photographer, Organized renovations with the owner, Open and closed shifts, Open and closed business
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
SERVER/HOSTESS
HELLO TOKYO I & II
08.2013 - 05.2016
- Open and closed shifts, Open and closed business, Organized renovations with the owner, Completed and tracked inventory for the bar, Made employees schedules along with various management duties
ASSISTANT/INTERNSHIP
PEACHTREE SPECIAL RISK INSURANCE AGENCY
05.2012 - 08.2013
- Gathered, organized and input information into digital database.
- Created Excel spreadsheets, sorted, organized files and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
BACHELORS DEGREE IN MARKETING - Business Communications
Southeastern Louisiana University
12.2019
ASSOCIATES DEGREE IN BUSINESS MANAGEMENT -
Baton Rouge Community College
12.2014
Skills
- Insurance understanding
- Local market awareness
- Networking capabilities
- Market dynamics
- CMS Experience
- CRM Skills
- Marketing Strategies
- Relationship Management
- Multitasking Abilities
- Effective Communication
- Time management abilities
- Task Prioritization
- Continuous Improvement
- Adaptability and Flexibility
- Leadership
- Interpersonal Communication
Certification
- Commercial Insurance License
- Google Analytics
- Microsoft word and Excel
- Hubspot Social Media
References
- Kathy Caracci, (504) 237-2654
- Brian Kieth, (432)255-8151
- Debbie Logan, (504) 812-3166
- Jerry Dunn, (504) 258-9480
- Helen Bauer, (504) 419-7864
Volunteer Experience
- Completed over 300+ community service hours thru non-profit organizations, nursing homes, and SPCA
- Helped rebuild and paint multiple homes after the flood of 2016
- Awarded multiple leadership and coaches awards via sports
- Assisted in coaching Ursaline Highschool's softball team
- Editor for the Academy of Our Lady's newspaper
- Trained in developing and running a virtual business
- Participated in Toastmaster
- Group leader in Lion Pride
Timeline
Associate Broker
Brown & Brown
01.2020 - Current
SALES REP
SILVERFIRST
06.2019 - 01.2020
Manager on Duty
GOLDBERGS
02.2018 - 06.2019
MARKETING REP/Barista Shift Supervisor
IGNATIOUS
06.2016 - 01.2018
SERVER/HOSTESS
HELLO TOKYO I & II
08.2013 - 05.2016
ASSISTANT/INTERNSHIP
PEACHTREE SPECIAL RISK INSURANCE AGENCY
05.2012 - 08.2013
BACHELORS DEGREE IN MARKETING - Business Communications
Southeastern Louisiana University
ASSOCIATES DEGREE IN BUSINESS MANAGEMENT -
Baton Rouge Community College