Federico Romillo
Hollywood,FL
Summary
Proven achiever with a track record of fostering business growth and building enduring client relationships at Toyota Hollywood. Excelled in negotiation and customer service, significantly enhancing client satisfaction and loyalty. Skilled in Microsoft Office and strategic planning, consistently exceeding sales targets through effective communication and market analysis.
Overview
2
2
years of professional experience
Work History
Broker
Toyota Hollywood
Hollywood, FL
09.2023 - 10.2024
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Car Salesperson
Rhino Autosales
Miami, FL
07.2022 - 08.2023
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Producción Escénica - Arts
Instituto Superior De Artes
Havana,Cuba08.2021
Skills
- Business Growth
- Intermediate level of English
- Negotiation expertise
- Marketing Strategies
- Markets research
- Sales strategy development
- Credit score understanding
- Documentation abilities
- Insurance understanding
- Decision-Making
- Customer Service
- Team Collaboration
- Strategic Planning
- Customer Needs Assessment
- Computer Skills
- Relationship Building
- Team Leadership
- Client Relations
- Microsoft Office
- Contract Negotiation
- Price Negotiation
- Critical Thinking
- Regulatory Compliance
- Compliance risk management
- International Markets
- Contract Negotiations
- Market Trends
- Service Sales
- Data Verification
- Know Your Customer
- Product and Service Sales
- Sales closing
Timeline
Broker
Toyota Hollywood
09.2023 - 10.2024
Car Salesperson
Rhino Autosales
07.2022 - 08.2023
Producción Escénica - Arts
Instituto Superior De Artes