Michelle Leal
Fort Worth,United States
Summary
Dynamic hospitality professional with a proven track record at Free Play Arcade, excelling in customer service and team training. Recognized for enhancing operational efficiency and developing seasonal drink specials that boosted sales. Strong multitasking abilities and a commitment to cleanliness ensure a welcoming environment for guests.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Host/GM
Free Play Arcade
Arlington, Ft Worth, Richardson, Dallas
05.2017 - Current
- Prepared and served a variety of cocktails and beverages efficiently and accurately.
- Maintained cleanliness and organization of the bar area to provide a welcoming environment.
- Assisted in managing inventory levels, ensuring adequate stock of supplies and ingredients.
- Engaged with customers to deliver exceptional service and enhance overall experience.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on bar operations, drink preparation techniques, and customer service standards.
- Established and enforced best practices for safety and hygiene in food and beverage operations.
- Developed seasonal drink specials to attract new customers and increase sales opportunities.
- Served high customer volumes during special events, nights, and weekends.
Back of House Team Member
Torchy's Tacos
Arlington, TX
07.2016 - 03.2017
- Prepared ingredients efficiently, ensuring freshness and quality for menu items.
- Operated kitchen equipment safely to maintain a clean and organized workspace.
- Collaborated with team members to streamline food preparation processes.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Maintained sanitation standards according to health regulations throughout the kitchen area.
- Implemented suggestions for workflow improvements, enhancing overall kitchen efficiency and service speed.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Shift Leader
Freebirds World Burrito
Arlington, TX
04.2014 - 07.2016
- Prepared and served a variety of cocktails and beverages efficiently and accurately.
- Maintained cleanliness and organization of the bar area to provide a welcoming environment.
- Assisted in managing inventory levels, ensuring adequate stock of supplies and ingredients.
- Engaged with customers to deliver exceptional service and enhance overall experience.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on bar operations, drink preparation techniques, and customer service standards.
- Established and enforced best practices for safety and hygiene in food and beverage operations.
- Developed seasonal drink specials to attract new customers and increase sales opportunities.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06-2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-solving
- Memory retention
- Staff management
- Organizational growth
- Hospitality and accommodation
Certification
TABC, Food Handlers, Kitchen Manager Certified
Timeline
Bartender/Host/GM
Free Play Arcade
05.2017 - Current
Back of House Team Member
Torchy's Tacos
07.2016 - 03.2017
Shift Leader
Freebirds World Burrito
04.2014 - 07.2016
High School Diploma -
South Grand Prairie High School