Liza Johnson
Charlotte,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server/Host
Soul Gastrolounge
09.2025 - Current
- Work part-time serving, crafting cocktails, and hosting guests and events.
- Served high customer volumes during special events, nights, and weekends.
Wellness Director
Re Salon and Med Spa
05.2023 - 02.2024
- Managing multiple clients within an assigned book of business, maintaining regular contact, and developing strong relationships with benefit practitioners and decision-makers.s.
- Assist with the operational growth of the Wellness program through program expansion, member/program recruitment and retention, pricing strategies, off-site venues, and collaborations.
Health Coach & Body Sculptor
iCRYO
01.2023 - 05.2023
- Developed personalized health plans based on individual client assessments and goals.
- Conducted one-on-one coaching sessions to promote sustainable lifestyle changes.
- Performed consultations, body sculpting procedures, and other wellness services.
Event Coordinator/Bartender
01.2020 - 02.2023
- Trained new bartenders on all aspects of the job, and bartended sold-out events.
- Coordinated logistics for multiple events, ensuring seamless execution and timely delivery of services.
- Collaborated with vendors to negotiate contracts, securing optimal pricing and quality for event supplies.
Front Desk Coordinator
Float Spa
05.2021 - 01.2023
- Managed appointment scheduling for services, optimizing staff utilization and enhancing client satisfaction.
- Trained and mentored new front desk staff, fostering a collaborative team environment focused on customer service excellence.
Site Manager
Sameday Health
03.2020 - 05.2021
- Coordinated logistics for medical supply procurement, optimizing inventory management systems.
- Streamlined patient flow processes, enhancing operational efficiency within healthcare facilities.
- Managed and provided fast, reliable, noninvasive RT-PCR and antigen tests during the height of the COVID-19 pandemic.
Wellness Associate
Kanna CBD
11.2019 - 03.2020
- Delivered high-level customer service and education on CBD products.
- Oversaw the direct generation of sales and implemented up-selling strategies, which boosted revenue.
Health Coach
Profile by Sanford
09.2019 - 03.2020
- Provided in-person and virtual health coaching, and utilized motivational interviewing to maintain member retention, assist members in managing their weight, and promote a healthy lifestyle.
- Delivered evidence-based protocols while coaching individuals through the phases of the program to help them meet their personal health goals.
- Assisted with key operating statistics and business development.
Education
Bachelor of Science - Allied Health
Queens University of Charlotte
01.2016
Skills
- Health Consultant
- Disease & Weight Management
- Motivational Interviewing
- Sales Software Proficiency
- Interpersonal Skills
- Body Sculptor
- Customer Service
- Detail Oriented
- Team Management
- Retail POS
- Marketing Expertise
- Active Listening
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Payment processing
- Handling difficult customers
- Hospitality service expertise
- Sales expertise
Certification
- Certified Health Coach, Dr. Sears Wellness Institute - [2018]
- Certified Nutritional Therapy Practitioner, Nutritional Therapy Association - [2021]
Timeline
Bartender/Server/Host
Soul Gastrolounge
09.2025 - Current
Wellness Director
Re Salon and Med Spa
05.2023 - 02.2024
Health Coach & Body Sculptor
iCRYO
01.2023 - 05.2023
Front Desk Coordinator
Float Spa
05.2021 - 01.2023
Site Manager
Sameday Health
03.2020 - 05.2021
Event Coordinator/Bartender
01.2020 - 02.2023
Wellness Associate
Kanna CBD
11.2019 - 03.2020
Health Coach
Profile by Sanford
09.2019 - 03.2020
Bachelor of Science - Allied Health
Queens University of Charlotte