Michelle LeBlanc
Madison
Summary
Dedicated professional with a versatile background in customer service, operations and sales. Skilled in communication and attention to detail, consistently resolving guest complaints, finding solutions and improving client experiences to support organizational growth. Strong ability to be self-motivated. Effective at prioritizing tasks and meeting goals.
Overview
2027
2027
years of professional experience
Work History
Client Experience Specialist
Tricocci Salon and Spa
Crystal Lake, IL
05.2023 - Current
- Manage front desk operations including check-ins, check-outs, and service assignments in a fast paced environment
- Handle reservations and coordinate with other departments to insure smooth operations
- Resolve guest complaints and ensure timely follow up requests
- Develop and implement strategies to improve client satisfaction and increase revenue through products sales
- Client scheduling and rebooking for future services
Flight Operations Agent
American Eagle Airlines
Chicago, Illinois
05.2001 - 08.2005
- Communicated flight plans with all departments and airline crew
- Compiled data to coordinate arrivals and departures with appropriate personnel
- Maintained planning records in accordance with Federal Aviation Administration
- Utilized computer programs to execute efficient and timely operations
Lead Agent
American Eagle Airlines
La Crosse, WI
- Provided excellent customer service by building positive passenger relations
- Responded directly to passenger inquiries and resolved complaints
- Scheduled reservations and facilitate passenger arrivals and departures
- Created staff schedules and breaks to assure flight efficiency
- Developed training programs for new agents, enhancing team performance and service quality.
Education
Travel Specialist and Tourism Program
Western Wisconsin Technical College
La Crosse, WisconsinHigh School Diploma -
St. Thomas Aquinas High School
LaCrosse, WisconsinSkills
- Strong interpersonal skills, with a focus on building lasting customer relationships
- Excellent written and verbal communication abilities
- Expertise in problem solving
- Strong team leader and motivater
Timeline
Client Experience Specialist
Tricocci Salon and Spa
05.2023 - Current
Flight Operations Agent
American Eagle Airlines
05.2001 - 08.2005
Lead Agent
American Eagle Airlines
Travel Specialist and Tourism Program
Western Wisconsin Technical College
High School Diploma -
St. Thomas Aquinas High School
References
Michelle Wilcox Manager Tricoci Salon and Spa
847-830-2603
John Mitchell Assistant Manager Tricoci Salon and Spa
757-897-7869