Michelle Ledgister
Austin,TX
Summary
Dedicated retail professional with a strong foundation in sales and customer service. Recognized for strong customer service, sales performance and leadership, with hands-on experience driving sales goals and supporting team development
Overview
9
9
years of professional experience
Work History
Manager
Macy’s Department Store
07.2021 - 02.2024
- Build and provide a problem-solving environment for colleagues and customers.
- Lead colleagues in executing and completing daily assigned tasks.
- Led team of associates to enhance customer service and drive sales growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated operational procedures, recommending improvements for enhanced workflow efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Experience Specialist
Macys Department Store
08.2018 - 07.2021
- Meet with managers to plan and execute store activities.
- Responsible for training new colleagues within the department
- Multitasking and problem solving to accommodate customer’s request.
- Tracking orders and deliveries, providing feedback/updates, going above and beyond to ensure customer satisfaction.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Sales Associate
Macys Department Store
10.2014 - 07.2018
- Engaging with the customer, taking the time to understand each each of their needs and offering a personalized recommendations
- Worked as a team to achieve department daily sales and credit goals through selling behaviors and customer engagement.
- With customer in mind, building good rapport with each customer and offering a friendly customer first shopping environment.
Education
High School Diploma -
McCallum High School
Austin, TX06-2008
Skills
- Client Relations
- Team Leadership
- Problem-solving
- Decision-making
- Customer service
- Conflict resolution
References
Macy's Department Store
Wade B.
512-963-2346
Tess A.
512-431-0957
Timeline
Manager
Macy’s Department Store
07.2021 - 02.2024
Customer Experience Specialist
Macys Department Store
08.2018 - 07.2021
Sales Associate
Macys Department Store
10.2014 - 07.2018
High School Diploma -
McCallum High School