Director of Operations
Open To Work
Michelle Lee
Fuller Theological Seminary
Los Angeles,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Student Experience CoordinatorOffice of the PresidentVP Of OperationsSenior Program DirectorProgram Manager
Work Type
Full TimeContract WorkConsulting
Location Preference
HybridRemoteOn-Site
Location:
Los Angeles, CA, USLos Angeles, CA
Open to relocation:
No
Important To Me
Healthcare benefits
1
Certification
13
years of professional experience
Dynamic operations leader with extensive experience in enhancing organizational efficiency and improving workflows. Proven track record in managing teams and projects to deliver exceptional results, including significant revenue growth and operational improvements. Enthusiastic about utilizing strong communication and strategic thinking skills to contribute to impactful business initiatives, fostering collaboration, and driving success within a mission-driven environment. Adept at navigating complex challenges while maintaining a focus on continuous improvement and stakeholder engagement.
Work History
Student Experience Coordinator
2 Years 11 Months- Set priorities and problem-solved workflow issues to maintain rapport with students.
- Enhance customer satisfaction by responding promptly to approximately 50 inquiries and addressing concerns daily.
- Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Provide admissions counseling and assist in enrollment process.
Office of the President
8 Months- Facilitated communication and supported the presidential floor.
- Delivered exceptional greeting services and front desk duties.
VP Of Operations
1 Year 3 Months- Provided exceptional service to managers including hiring managers throughout the recruitment and training process.
- Managed HR functions, creating position descriptions, job postings, interviews, and employment offers.
- Offered guidance and support to supervisors during various stages of the employee lifecycle, including pay increases and promotions.
- Devised plans to support underperforming employees.
- Implemented daily business operations, payroll reports and resources, and ensuring compliance.
- Oversaw and managed 4 locations.
Senior Program Director
4 Years 6 Months- Managed educational services for 1,000+ students with exceptional operational management skills.
- Developed services operations to increase efficiency by 30% by implementing CRM and SRM.
- Increased project management effectiveness and communication services by 20% through the utilization of Google and Slack.
Program Manager
1 Year 9 Months- Monitored projects including grant writing and oversaw project managers in to ensure goals are met.
- Evaluated and assessed the programs' strengths and weaknesses.
- Conducted meetings with stakeholders to discuss program status and goals.
- Collaborated with the marketing team to improve strategies.
- Provided admissions counseling to prospective students. Coordinated with campus admissions office and central enrollment services to facilitate consistent delivery of admissions services to over 700 students.
School Principal
2 Years 6 Months- Recruited, hired, coached and mentored the teachers and staff.
- Set up the school by coordinating curriculums, manage staff, and provide a safe and productive learning environment for students.
- Set up policies and procedures to meet the compliance guidelines.
- Supervised the operations of the entire school.
- Increased school revenue by 25% by launching successful fundraising initiatives and community partnerships.
- Achieved a 30% increase in overall student retention.
Education
Bachelor of Arts - Education
Skills
CRM
Slack
Salesforce
SRM
Google workspace
Strategic thinking
Program management
Problem-solving
Skillful administration
Conflict resolution
Certification
- Google Program Management Certificate
- CLAD (Crosscultural, Language and Academic Development) by California Commission on Teaching Credentialing
- CBEST by California Commission on Teaching Credentialing
- Educator Certificate by Association of Christian Schools International
Timeline
Student Experience Coordinator
Fuller Theological Seminary
07.2023 - CurrentRead More
Office of the President
Pepperdine University
11.2021 - 07.2022Read More
VP Of Operations
Elwin
04.2020 - 07.2021Read More
Program Manager
Think Education Network
03.2017 - 12.2018Read More
Senior Program Director
Think Education Network
06.2015 - 12.2019Read More
School Principal
Southlands Christian School, International
12.2013 - 06.2016Read More
Biola University
Bachelor of Arts from Education
Read More
STRENGTHS
- Excellent operational management
- Proven ability to manage operations and workflows to enhance efficiency.
- Effective Communication Skills
- Skilled in building consensus among stakeholders and facilitating clear communication within the team.
- Strong Project Management
- Increased revenue by 150% by delivering outstanding administration.