Michelle Lenza
East Walpole,MA
Summary
Seasoned Technology professional, bringing over 20+ years of experience achieving ambitious goals in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Wide variety of security, engineering, networking, and managing operating system software knowledge.
Overview
22
22
years of professional experience
Work History
Engineering Manager
Auxzillium
07.2023 - 01.2024
- Formulated annual operating budgets; tracked and controlled spending to ensure cost efficiency
- Managed engineering personnel and development programs to completion
- Presented and explained proposals, reports, and findings to clients
- Kept projects on track by establishing and enforcing timeline objectives
- Tuned software features to meet specific customer demands and hardware limitations
- Scheduled and supervised day-to-day troubleshooting, installations, and user access issues
- Oversaw technology and application selection, systems development, and resource acquisition
- Contributed to improved asset management and information security initiatives
- Hired, trained, and developed a dynamic and accomplished team of IT professionals
- Increased engineering staff's efficiency by providing structure, operating procedures, engineering tools, guidelines, and handbooks.
IT Senior Manager
Mercury
08.2022 - 03.2023
- Managed and worked alongside IT professionals and provided leadership and guidance in developing and implementing IT strategies, policies, and procedures
- Managing and maintaining the office network, firewalls, etc
- Oversaw the day-to-day operations of the IT department, including infrastructure management, user support, and system administration
- Providing support on all computer, hardware, and software-related issues Troubleshoot hardware, software, and networking domestically and internationally
- Implemented virtualization technologies, improving server consolidation, resource utilization, and cost savings
- Managed IT projects, including system upgrades, software implementations, and network expansions, ensuring timely delivery within budget and scope
- Led the migration of the company's VOIP and collaboration systems to M365, improving productivity and collaboration across the organization Oversaw technology and application selection, systems development, and resource acquisition
- Scheduled and supervised day-to-day troubleshooting, installations, and user access issues
- Contributed to improved asset management and information security initiatives.
IT Manager
Hydrow
03.2021 - 08.2022
- Managed Hydrow business' entire file system, keeping central servers operational and user-friendly
- Scheduled and supervised day-to-day troubleshooting, installations, and user access issues
- Responsible for ensuring the smooth management and maintenance of the office network, firewalls, security, and OKTA provisioning to support internal stakeholders
- Assisting with the assessment of controls with 3rd party business partners by reviewing SOC reports and evaluating the results within the reports and their impact on the company's controls
- Owner of all of IT for Hydrow's geographically distributed teams Close collaboration with people operations and the hiring team.
Global IT Manager
International Planning Group
09.2011 - 03.2020
IT Senior Analyst
Deloitte
04.2007 - 09.2011
Education
Associate in Science (A.S.) - Computer Science and MIS -
Massachusetts Bay Community College
Wellesley, MA05.2000
Skills
- M365
- Google Workspace
- OKTA, SAML, OATH
- Azure
- Firewalls/Switches Management
- Project Management
- Training and Mentoring
- Field Operations
- Strategic Planning
- Information Security
Timeline
Engineering Manager
Auxzillium
07.2023 - 01.2024
IT Senior Manager
Mercury
08.2022 - 03.2023
IT Manager
Hydrow
03.2021 - 08.2022
Global IT Manager
International Planning Group
09.2011 - 03.2020
IT Senior Analyst
Deloitte
04.2007 - 09.2011
Associate in Science (A.S.) - Computer Science and MIS -
Massachusetts Bay Community College