Michelle Leopold
Baltimore,MD
Summary
Dedicated security professional with over 10 years of experience. Expertise in customer service, safety compliance, and attention to detail Proven track record of ensuring the safety and well-being of personnel and visitors. A strong team-oriented professional who consistently works toward higher goals while maintaining safety and compliance.
Overview
12
12
years of professional experience
Work History
Security Officer
Kennedy Krieger Institute
06.2025 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Implemented access control measures, verifying identification of personnel and visitors.
- Collaborated with management to develop strategies for safety.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored cameras and alarm systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- participated in "FALSE CODES" to help keep everybody aware and educated
Public Safety Officer
Broadway Services, Inc.
11.2020 - 05.2024
- Secured premises and personnel by patrolling property and inspecting buildings and access/entry points.
- Prevented loss and damage by reporting irregularities, informing violators of policies and procedures, and restraining trespassers when necessary.
- Completed detailed reports by recording observations, information, and surveillance activities.
- Maintained the organization’s reputation by complying with legal and safety requirements.
- Provided excellent customer service while ensuring the security, safety, and well-being of personnel and visitors on the premises.
- Responded promptly to emergency situations, coordinating with local law enforcement and fire departments.
- Played key role in emergency management operations, ensuring coordinated efforts during natural disasters.
Bus Aide
First Student Services
08.2013 - 01.2024
- Provided ongoing support to ensure the care and safety of developmentally and physically challenged students.
- Maintained consistent interaction with students during transportation to and from school.
- Observed and monitored student behavior and documented any concerns.
- Completed attendance logs, incident reports, and other required paperwork.
- Communicated effectively with parents, school officials, and coworkers.
- Assisted students with boarding and disembarking safely during daily transport.
- Monitored student behavior, ensuring compliance with safety protocols on the bus.
- Communicated effectively with parents regarding student pick-up and drop-off procedures.
Security Officer
Admiral Security Services, Inc.
01.2014 - 07.2020
- Secured premises and personnel by patrolling property to inspect buildings, equipment, and access points.
- Responded to incidents by sounding alarms, addressing violations, and assisting during emergencies.
- Completed incident reports by documenting observations, conducting surveillance, interviewing witnesses, and obtaining signatures when required.
- Delivered excellent customer service while remaining compliant with local, state, and federal regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Education
General Studies
Baltimore City Community College
Baltimore, MDSkills
- Customer Service
- Communication Skills
- Time Management Documentation Review
- Computer Literacy
- Guest Services
- Physical Examinations
- Special Need Assistance
- Following safety rules
- Behavioral
- Monitoring Special needs support teamwork
- Monitoring surroundings
- Working independently Documentation
- Signing in patients
- Sending emails
- Incident reporting
- Answering calls
- Patience reliability
- Following rules and regulations
- Epic
- Responding to codes
- Checking patients out
- Answering Question
- Guiding patients and families
- Security Task
Timeline
Security Officer
Kennedy Krieger Institute
06.2025 - Current
Public Safety Officer
Broadway Services, Inc.
11.2020 - 05.2024
Security Officer
Admiral Security Services, Inc.
01.2014 - 07.2020
Bus Aide
First Student Services
08.2013 - 01.2024
General Studies
Baltimore City Community College