Michelle Lisiecki
Oak Creek,WI
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bakery Production Manager
Trinity Service Group
Franklin, Wisconsin
10.2024 - Current
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Supervised incarcerated individuals in a correctional facility setting in the bakery department
- Overseeing mixing and baking procedures and production of items for large production/multiple facility needs
- Training incarcerated individuals on various jobs, such as recipes, large scale, mixers, proofing, and baking of items and slicing bread and packaging
Bakery Department Manager
Meijer
Oak Creek, Wisconsin
03.2024 - 10.2024
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Maintained accurate records of inventory levels and placed orders when necessary.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Evaluated employee performance regularly through feedback sessions.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bakery Manager
Kroger
Oak Creek, WI
05.2022 - 03.2024
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
Correction Officer I
Milwaukee Secure Detention Facility
Milwaukee, WI
02.2018 - 05.2022
- Communicated with other correctional officers to make them aware of any ongoing situations or suspected problems with inmates
- Documented and recorded all inmate information including transfers, doctor visits, allowed visitors and situations of violence or other problem behavior
- Implemented proper procedures to safety escort prisoners to court proceedings, the hospital or to another jail
- Inspected mail, cells, inmates and visitors to prevent the entry of contraband into the jail
- Issued clothing, linens and toiletries to new inmates
- Resolved conflicts between inmates in order to avoid the use of violence
- Searched for behavior out of the ordinary, which resulted in preventing the escape of a number of inmates
- Secured and properly documented property of those entering the system as well as returned property to those being released.
Cake Decorator
Costco Wholesale
Pewaukee, WI
03.2015 - 06.2015
- Greeted customers and offered them assistance where possible
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Car Sales
Ewald Chrysler Jeep Dodge Ram Franklin
Franklin, WI
11.2014 - 03.2015
- Followed up with customers ensuring their satisfaction with their purchases
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Informed customers about current promotions and sales, encouraging them to take advantage
- Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details
- Negotiated the terms and prices of sales, reaching agreements with customers
- Submitted orders for processing.
Mail Carrier
United States Postal Service
Milwaukee, WI
12.2013 - 11.2014
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible.
Bakery Manager
Pick 'n Save
Cudahy, WI
05.2013 - 12.2013
- Created and maintained a staff training program that featured best practices for lead generation and customer retention
- Built relationships with customers and provided sales presentations to executives
- Analyzed sales figures and reported on them.
Correctional Officer
Milwaukee County Sheriff Office
Milwaukee, WI
01.2006 - 05.2013
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Education
Retail Baking And Management
Matc
Milwaukee, WI07-1993
High School Diploma -
Pulaski High School
Milwaukee, WI06.1991
Skills
- Attention to detail
- Proficient software familiarity
- File organization and management
- Confidential records management
- Accurate and efficient
- Organized and detailed
- Interpreting policies and procedures
- Dispute resolution
- Employee Scheduling
- Well-Versed in Inventory Management
- Order Management
- Customer Service Management
- Retail Operations
- Departmental Procedures
- Decision-Making
- Calendar and Scheduling Software
- Scheduling and Time-Tracking
- Staff Coaching and Training
- Staffing management
- Quality assurance standards
- Equipment operation
Certification
Wisconsin Department Of Corrections, Unknown, Madison, WI, Unknown, 01/01/18
- SafeServ Certified
Contact
Oak Creek, WI 53154
Education and Training
other,Milwaukee, WI
Timeline
Bakery Production Manager
Trinity Service Group
10.2024 - Current
Bakery Department Manager
Meijer
03.2024 - 10.2024
Bakery Manager
Kroger
05.2022 - 03.2024
Correction Officer I
Milwaukee Secure Detention Facility
02.2018 - 05.2022
Cake Decorator
Costco Wholesale
03.2015 - 06.2015
Car Sales
Ewald Chrysler Jeep Dodge Ram Franklin
11.2014 - 03.2015
Mail Carrier
United States Postal Service
12.2013 - 11.2014
Bakery Manager
Pick 'n Save
05.2013 - 12.2013
Correctional Officer
Milwaukee County Sheriff Office
01.2006 - 05.2013
Retail Baking And Management
Matc
High School Diploma -
Pulaski High School