Michelle Louramore
FedEx
Birmingham,AL
7
Years of experience
Dedicated professional with extensive experience in customer service and team training. Known for exceptional problem-solving skills and a commitment to delivering outstanding guest experiences while fostering a collaborative team environment.
Work History
Sort Manager
7 Years 1 Month- Oversaw daily sorting operations to drive timely and accurate package distribution.
- Developed and guided team members on safety measures and operational best practices.
- Executed process optimizations to elevate sorting efficiency and minimize errors.
Front Desk Receptionist
5 Years 5 Months- Oversaw guest check-in and check-out processes to optimize operational efficiency.
- Elevated customer service standards to significantly improve guest satisfaction.
- Utilized hotel management software to handle phone reservations and customer inquiries.
Education
Business Management - Business Administration And Management
High School Diploma
Skills
Assisted with illustration projects to enhance visual communication.
Supported time management efforts to meet project deadlines.
Monitored cash control procedures to ensure accuracy.
Promoted safety management practices to maintain a secure environment.
Delivered exceptional customer service to enhance client satisfaction.
Timeline
Front Desk Receptionist
Red Roof Inn Plus
02.2020 - 07.2025Read More
Sort Manager
FedEx
11.2018 - 12.2025Read More
Mount Vernon Township High
High School Diploma
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University of Alabama At Birmingham
Business Management from Business Administration And Management
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