Michelle Lowry
South Daytona,Florida
Summary
Results-driven Manager with expertise in Customer Service and Food and Beverage Management. Proven ability to build strong customer relationships and identify needs to enhance service delivery. Experienced in Resource Management and Environmental Education, eager to tackle new challenges that foster professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service
ABC Fine Wine and Spirits
10.2023 - Current
- Supporting management staff in helping to clarify and address customer service issues'
- Resolving discrepancies with inventory and money handling
- Efficiently checking out customers promptly
- Effectively communicated with management staff to help resolve customer concerns.
- Demonstrated a coolness under pressure when faced with high seasonal traffic.
Food and Beverage Manager
Wawa Inc.
09.2015 - 09.2023
- Achieved food service efficiency through effective execution and planogram adherence.
- Exceeded profitability goals by optimizing food and beverage service operations.
- Ensured 24/7 food service execution, including ordering and production planning.
- Oversaw inventory management and routine maintenance of food service equipment.
- Trained and coached food service staff, enhancing employee performance and service.
- Executed safety and quality policies in line with corporate directives.
Associate Store Manager
Williams-Sonoma Inc.
09.2009 - 09.2014
- Achieved sales goals by collaborating with Store Manager on compliance strategies.
- Optimized store schedules to align with business objectives and peak demands.
- Developed talent pipeline by recruiting and training associates per company standards.
- Ensured efficient store operations through active floor management during peak times.
- Handled cash management by balancing registers and processing deposits accurately.
Customer Service Representative
AT&T
09.2009 - 08.2010
- Answered customer concerns and questions about billing, service, technical difficulties, and applications.
- Helped customers manage their bills by dropping or adding different packages according to price points.
- Worked to retain customers from changing services due to unfortunate experiences.
Education
M.S. - Parks and Resource Management
Slippery Rock University
Slippery Rock, PA05-2026
M.Ed. - Environmental Education
Slippery Rock University
Slippery Rock, PA05-2026
B.A.S. - Business Leadership
University of Arizona Global Campus
Arizona12-2022
A.A.S. - Culinary Arts
Johnson and Wales University
01.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Staff development
- Policy implementation
- Conflict resolution
- Sales management
- Expectation setting
- Salesforce management
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Problem-solving
- Team development
Certification
CPR and First Aid Certified, OSHA standards, 2027-12-31
Timeline
Customer Service
ABC Fine Wine and Spirits
10.2023 - Current
Food and Beverage Manager
Wawa Inc.
09.2015 - 09.2023
Associate Store Manager
Williams-Sonoma Inc.
09.2009 - 09.2014
Customer Service Representative
AT&T
09.2009 - 08.2010
A.A.S. - Culinary Arts
Johnson and Wales University
M.S. - Parks and Resource Management
Slippery Rock University
M.Ed. - Environmental Education
Slippery Rock University
B.A.S. - Business Leadership
University of Arizona Global Campus
Miscellaneous Experience
- Bath and Body Works
- American Eagle
- FYI
- Gap
- Old Navy
- Wells Fargo
- Hersheypark
- The Firehouse Restaurant
- Scott's Capital Steakhouse
- Dingeldein Bakery
- Pizza Hut
- The Queens Hotel in Northern Wales