Michelle Loyd
Carrollton,TX
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medicine Specialty Patient Care Coordinator
Texas Scottish Rite Hospital For Children
05.2003 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Continuously updated clinical knowledge through continuing education courses, professional development workshops, and participation in relevant conferences or seminars.
- Collaborated with interdisciplinary teams to develop individualized care plans for optimal patient outcomes.
- Managed time-sensitive situations with calm professionalism, effectively addressing multiple priorities at once.
- Assisted physicians during examinations and procedures, providing skilled support and anticipating needs.
- Enhanced patient education with clear communication of treatment plans and follow-up instructions.
- Maintained regulatory compliance through accurate documentation and adherence to established policies and procedures.
- Contributed to a positive work environment by mentoring new nurses and serving as a resource for colleagues.
- Improved patient satisfaction by providing high-quality, compassionate care to ambulatory patients.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the care continuum.
- Coordinated seamless transitions between hospital departments such as radiology or laboratory services.
- Recognized early warning signs of potential complications in patients and promptly escalated concerns to the appropriate healthcare professionals.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Delivered excellent patient experiences and direct care.
Education
Bachelor of Science - Nursing
03.2015
Associate of Science - Nursing
05.2003
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking ability
- Attention to Detail
- Insurance Verification
- Verbal and written communication
- Patient Education
- Case Management
- Interdepartmental Collaboration
- Patient Assessment
Certification
- PALS - Pediatric Advanced Life Support
Timeline
Medicine Specialty Patient Care Coordinator - Texas Scottish Rite Hospital For Children
05.2003 - Current
Chamberlain University - Bachelor of Science, Nursing
Tarrant County College District - Associate of Science, Nursing
- PALS - Pediatric Advanced Life Support
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