Michelle L. Rodriguez
Oklahoma
Summary
Dynamic and results-oriented professional with over 15 years of experience in customer service and medical assisting, demonstrating expertise in managing back-office operations, client relations, and electronic medical records (EMR) while supporting healthcare professionals. Highly adaptable to remote environments, consistently delivering exceptional service and maintaining efficiency under pressure. Strong communicator with a compassionate approach, dedicated to fostering positive relationships and enhancing patient experiences. Eager to leverage a robust background in medical assisting, customer service, and administrative roles to contribute effectively to a remote position within the healthcare sector.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resolution Coordinator
Walmart store support
08.2023 - 08.2025
- Coordinate client issues and provide timely resolutions in a Resolution role, ensuring associate satisfaction and effective problem-solving.
- Serve as a liaison between associates and internal teams to address concerns and deliver solutions.
- Manage complex cases, escalating when necessary, to ensure optimal outcomes for associates.
Certified Medical Assistant / Back Office
Dr. Jerome Dilling Jr., M.D.
OK
10.2011 - 01.2023
- Supported physician in daily medical office operations, including patient intake, Emr, and back-office management.
- Managed patient appointments, medical records, and communicated with patients via phone and email to coordinate care.
Certified Medical Assistant / Back Office
Internal Medicine – Dr. James Krieg
CA
08.2007 - 01.2011
- Provided direct medical support to patients, assisting with exams, EMR, and preparing sterilization fields/treatment areas.
- Fostered strong patient relationships through compassionate communication and customer service.
Education
Summit Career College
Colton, CASkills
- Customer Service: Expertise in managing customer interactions, resolving issues, and maintaining positive relationships
- Communication: Strong verbal and written communication skills, adept at communicating with diverse groups
- Remote Work: Comfortable with remote platforms (eg, Zoom, Teams) and adapting to virtual environments
- Problem Solving: Ability to analyze customer concerns and provide clear, effective solutions
- Medical Terminology: Extensive knowledge of medical terminology, healthcare systems EMR, and patient care
- Administrative Skills: Proficient in managing office operations, handling confidential information, and scheduling
- Multitasking: Skilled at managing multiple tasks in fast-paced, deadline-driven environments
- Assertiveness
- De-escalation techniques
- Conflict resolution skills
- Deductive reasoning
- Document preparation
Certification
- Medical Assistant-Administration Clinical
- Medical Terminology
- Administrative/Clinical Competency skills
Languages
English
Native or Bilingual
Timeline
Resolution Coordinator
Walmart store support
08.2023 - 08.2025
Certified Medical Assistant / Back Office
Dr. Jerome Dilling Jr., M.D.
10.2011 - 01.2023
Certified Medical Assistant / Back Office
Internal Medicine – Dr. James Krieg
08.2007 - 01.2011
Summit Career College