MICHELLE L. TERNOVSKY
Orange Park,FL
Summary
Automotive industry generalist with experience that ranges from used car sales to auto salvage and auto parts inventory management. Reputation for on-the-spot problem solving and negotiating win-win outcomes. Both customer-service minded and detail-oriented. Also experienced in title processing, credit and collections.
Overview
35
35
years of professional experience
Work History
Auto Sales & Inventory Specialist
McKee Wrecker and Auto Salvage
05.2016 - Current
Assistant Installer
Independent Drapery Installation Contractor
10.2014 - Current
Billing Specialist
Duke Equipment DBA Florida Forklift
07.2019 - 08.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Rental coordinator billing, scheduling pick-up & deliveries.
- PM coordinator.
- Business systems=Equipsoft, Tinnacity.
Office & Operations Manager
Specialized Marine Welding
03.2009 - 06.2015
Customer Service Representative
All-Rite Driving School
06.2003 - 02.2009
Collection Agent
Legal Mediation Practices
01.2003 - 04.2003
Call Center Customer Service Representative
National City Bank
01.2001 - 11.2002
Office Manager
Rehabilitation Works
05.1998 - 01.2001
Business Manager / Sales Representative, Used Cars
John Tapper, Inc.
08.1995 - 12.1998
Collection Agent
Alert Collection Service
07.1992 - 05.1998
Auto Sales Representative
Best Ford Lincoln Mercury
08.1995 - 05.1996
Medical Biller / Receptionist
Cardiology PC
09.1990 - 03.1992
Education
Courses Completed - Applied Business Curriculum
Lake Michigan College
Benton Harbor, MISkills
- Customer Service
- Sales
- Call Center
- Customer Relationship Management
- Problem Resolution
- Interpersonal Communication
- Conflict Resolution
Timeline
Billing Specialist
Duke Equipment DBA Florida Forklift
07.2019 - 08.2025
Auto Sales & Inventory Specialist
McKee Wrecker and Auto Salvage
05.2016 - Current
Assistant Installer
Independent Drapery Installation Contractor
10.2014 - Current
Office & Operations Manager
Specialized Marine Welding
03.2009 - 06.2015
Customer Service Representative
All-Rite Driving School
06.2003 - 02.2009
Collection Agent
Legal Mediation Practices
01.2003 - 04.2003
Call Center Customer Service Representative
National City Bank
01.2001 - 11.2002
Office Manager
Rehabilitation Works
05.1998 - 01.2001
Business Manager / Sales Representative, Used Cars
John Tapper, Inc.
08.1995 - 12.1998
Auto Sales Representative
Best Ford Lincoln Mercury
08.1995 - 05.1996
Collection Agent
Alert Collection Service
07.1992 - 05.1998
Medical Biller / Receptionist
Cardiology PC
09.1990 - 03.1992
Courses Completed - Applied Business Curriculum
Lake Michigan College
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