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Michelle Lucas
Lyman,NH
Summary
Dynamic professional with a proven track record at The Family Resource Center, adept in individualized service planning and fostering multicultural sensitivity. Excelled in enhancing family dynamics and well-being through innovative support services, achieving significant improvements in client outcomes. Skilled in both motivational interviewing and effective communication, I bring a commitment to continuous improvement and client success.
Developed skills in family dynamics and child development within supportive environment, seeking to transition into new field. Proficient in active listening and conflict resolution, ensuring comprehensive support and positive outcomes. Looking to apply these transferable skills to foster success in new professional journey.
Overview
6
6
years of professional experience
Work History
Family Support Specialit
The Family Resource Center
09.2018 - 01.2025
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Developed personalized service plans for each family to address their specific needs and goals.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
- Promoted healthy lifestyles by addressing concerns related to nutrition, exercise routines or mental health needs.
- Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Store Manager
Olympia Sports
12.2005 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
Littleton High School
Littleton, NH06-2002
No Degree - General Education
White Mountains Community College
Littleton, NH09-2002
Skills
- Individualized service planning
- Professional boundaries
- Self-awareness
- Motivational interviewing
- Multicultural sensitivity
- Child development
- Parenting education
- Behavioral support
- Child abuse and neglect dynamics
- Community resources
- Role modeling
- Coaching
- Parenting skills
- Trauma-informed care
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building
- Client documentation
- Task prioritization
- Goal setting
- Professionalism
- Continuous improvement
- File management
- Community referrals
- Conducting interviews
- Community outreach
- Home visits
- Teamwork and collaboration
Accomplishments
Received an honorable mention certificate for The Shining Star award through Healthy Families America.
Timeline
Family Support Specialit
The Family Resource Center
09.2018 - 01.2025
Store Manager
Olympia Sports
12.2005 - 11.2018
High School Diploma -
Littleton High School
No Degree - General Education
White Mountains Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsFlexible work hoursWork from home option401k matchPaid time offLanguages
English
Full Professional
Quote
The best way out is always through.
Robert Frost
Interests
Paddle boarding, Reading, Music, Yoga and Gardening
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