Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Michelle Lunak

Michelle Lunak

Milwaukee,WI

Summary

Enthusiastic professional experienced in front-of-house and cafe operations. Flexes easily between different positions and serves customers with a positive, upbeat style. Able to maintain high cleanliness standards while ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, maintaining optimism to ensure harmony to team dynamics and customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Barista/Front of House Employee

Fuel Café
Milwaukee, WI
02.2018 - Current
  • Managed barista staff, ensuring proper training.
  • Assessed skill levels of new and existing baristas, providing individualized training.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages, while answering questions about menu items.
  • Organized seating for guests in a timely manner.
  • Assisted with food preparation tasks as needed.
  • Checked order accuracy before delivering to tables.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Assisted servers when necessary by refilling drinks or providing extra utensils.
  • Answered phone calls from customers inquiring about take-out orders or reservations.
  • I looked for ways to serve without direction, and I regularly pitched in by cleaning up and organizing the front area, replenishing condiments and napkins, bussing during busy times, and running food when necessary.

Digital Illustrator

Self-employeed
Milwaukee, WI
01.2016 - Current
  • Designed logos, icons, and other graphics for clients.
  • Developed vector artwork in Adobe Illustrator and Photoshop.
  • Edited and revised existing artwork as requested by clients.
  • Developed and executed original artwork for various clients.

Barista

Stone Creek Coffee
Milwaukee, WI
08.2022 - 04.2023
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Described menu items to customers and suggested products based on stated preferences.

Stocker

Target
Oak Creek, WI
04.2021 - 08.2022
  • Provided customer service by answering questions about product location, price and availability.
  • Assisted with store displays and window dressing as needed.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Addressed customer needs, responding to specific requests.
  • Maintained positive working relationship with fellow staff and management.

Education

Some College (No Degree) - Illustration

Marian University
Fond Du Lac, WI

High School Diploma -

Crystal Lake South
Crystal Lake, IL
08-2010

Skills

  • Guest service
  • Coffee brewing
  • Espresso machine operation
  • Latte art
  • Coffee and tea expertise
  • Friendly and outgoing
  • Hospitality service expertise
  • Conflict handling
  • Up-selling
  • Reliable

Certification

  • Certified Barista

References

  • Israel Chantal (Fuel Cafe)

Executive Chef/Kitchen Manager

Phone: 414-520-9536

  • Anthony Prochaska (Target)

Executive Team Leader

Phone: 309-824-8191

Timeline

Barista

Stone Creek Coffee
08.2022 - 04.2023

Stocker

Target
04.2021 - 08.2022

Lead Barista/Front of House Employee

Fuel Café
02.2018 - Current

Digital Illustrator

Self-employeed
01.2016 - Current

Some College (No Degree) - Illustration

Marian University

High School Diploma -

Crystal Lake South

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Michelle Lunak