Michelle Maddocks
Fort Lauderdale,FL
Summary
Years of experience in the costumer service industry. I am driven to achieve the highest level of costumer satisfaction. Which led me ownership of my own business, enjoy learning new skills as well as sharing my knowledge with others.
Overview
11
11
years of professional experience
Work History
Package Handler
Fed Ex Express
Fort Lauderdale, FL
11.2021 - Current
- Strapped items down over protective padding to secure throughout transportation.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Managed warehouse operations and verified proper shipment procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Receptionist
First Class Obgyn
Weston, FL
09.2020 - 02.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Owner /Manager
Well Groomed Lawns
Palm Beach, FL
11.2017 - 08.2020
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Generated revenues yearly and effectively capitalized on industry growth.
Slot Attendant /Supervisor
Isle Casino Racing Pompano Park
Pompano Beach, FL
03.2012 - 11.2017
- Completed casino cage transactions on behalf of customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Education
Education
Broward College
Fort Lauderdale, FL2025
Skills
- Fluent in English and Spanish
- Childcare experience
- Instructor experience
Pilates Instructor
My family owned a Pilates studio and I discovered the benefits of this type of exercise. I decided to take a course and become an instructor.
Timeline
Package Handler
Fed Ex Express
11.2021 - Current
Receptionist
First Class Obgyn
09.2020 - 02.2022
Owner /Manager
Well Groomed Lawns
11.2017 - 08.2020
Slot Attendant /Supervisor
Isle Casino Racing Pompano Park
03.2012 - 11.2017
Education
Broward College