Michelle Maddox
Southaven,MS
Summary
Dynamic and results-driven professional with a proven track record at Baptist Memorial Hospital, excelling in customer support and relations. Skilled in data entry and process improvement, I enhanced onboarding efficiency and streamlined interdepartmental communication, significantly boosting patient satisfaction and team performance. Committed to achieving organizational goals through collaboration and innovation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Admission Representative Cental Patient Access
Baptist Memorial Hospital
01.2018 - 11.2024
- Facilitated patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Developed training materials for new representatives, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined communication between departments, reducing response times.
- Mentored junior staff, fostering a collaborative team environment and enhancing overall performance.
Research Assistant
Kelly Temporary Services
11.2017 - 08.2018
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Accurately entered payroll information daily for five managers with 25 employees each.
Appointment Scheduler
Ortho Memphis
06.2016 - 08.2017
- Coordinated appointment schedules across multiple departments to optimize resource allocation and improve client satisfaction.
- Managed incoming calls, effectively addressing inquiries and ensuring accurate appointment booking procedures.
- Collaborated with healthcare providers to align scheduling practices with patient needs, enhancing service delivery quality.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
City Letter Carrier
Unites States Postal Service
12.2000 - 06.2015
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Operated postal delivery vehicle in compliance with safety standards and regulations.
- Maintained accurate records of deliveries, including tracking undelivered items and customer requests.
Education
No Degree - Computer Operations
State Technical Institute
Memphis, TNNo Degree - Education
University of Memphis
Memphis, TNNo Degree - General Studies
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Trezevant High School
Memphis, TN05-1986
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Certification
- Medical Billing Certification
- U.S. Career Institute
Timeline
Admission Representative Cental Patient Access
Baptist Memorial Hospital
01.2018 - 11.2024
Research Assistant
Kelly Temporary Services
11.2017 - 08.2018
Appointment Scheduler
Ortho Memphis
06.2016 - 08.2017
City Letter Carrier
Unites States Postal Service
12.2000 - 06.2015
No Degree - Computer Operations
State Technical Institute
No Degree - Education
University of Memphis
No Degree - General Studies
The University of Alabama
High School Diploma -
Trezevant High School
Similar Profiles
Leslie McCameyLeslie McCamey
Manager of Respiratory/Neuro Operations at NEA Baptist Memorial HospitalManager of Respiratory/Neuro Operations at NEA Baptist Memorial Hospital
Makayla SmeenkMakayla Smeenk
Registered Nurse, Emergency Department at NEA Baptist Memorial HospitalRegistered Nurse, Emergency Department at NEA Baptist Memorial Hospital
Andrea WarrenAndrea Warren
RN, PACU at NEA Baptist Memorial HospitalRN, PACU at NEA Baptist Memorial Hospital
Brandy BethuneBrandy Bethune
Student Nurse at Baptist Memorial Hospital MemphisStudent Nurse at Baptist Memorial Hospital Memphis
Macon MooreMacon Moore
Law Enforcement/ Military Sales at Pinnacle AmmunitionLaw Enforcement/ Military Sales at Pinnacle Ammunition