Michelle Mahoney
Louisville,KY
Summary
At PNC BANK, as a Branch Manager III, I spearheaded initiatives that significantly enhanced customer satisfaction and branch performance, exceeding targets through strategic sales tactics and effective team leadership. My approach combined excellent time management with strong relationship-building skills, fostering a culture of excellence and accountability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager III
PNC BANK
02.2011 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Branch Manager Woodlawn
PNC Bank
Louisville, Kentucky
01.2009 - 02.2011
Education
Southern High School
Louisville, KY05.1995
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
Certification
PNC Certified Minority Business Advocate
PNC Certified Women's Business Advocate
Timeline
Branch Manager III
PNC BANK
02.2011 - Current
Branch Manager Woodlawn
PNC Bank
01.2009 - 02.2011
Southern High School
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