MICHELLE MALONE
Lilburn,GA
Summary
Extensive experience in the telecommunications industry as Metasolv M6, Network Engineer, Circuit Designer Engineer, and Granite SME. Proven record of performance and thrives in a challenging fast pace work environment. Possesses excellent communications, interpersonal and leadership skills. Energetic, enthusiastic, exceptional team player who can work independently.
Overview
37
37
years of professional experience
Work History
Network Engineer – Circuit Designer
WINDSTREAM COMMUNICATIONS
03.2015 - 2018
- Proficient in Cisco DWDM and ROADM
- Experience with monitoring, troubleshooting, test & turn up, installation, and provisioning within a NOC
- Knowledge of Infinera, Cyan, and Tellabs 7100, FUJITSU, Telect, Lucent, ADC, Cablcon, Champion, PFI, ADC
- Understanding circuit layout record, read and understand diagrams and schematics
- Experienced with writing and implementing MOPs (Methods Of Procedures)
- Possess Transport Engineer level qualifications 1-2 along with the ability to manage more complex projects with minimal or no supervision due to the significant level of experience in this area
- Utilize experience to analyze circuit designs and equipment functionality.
- Interact with multiple departments to reduce OSS inaccuracies and refine processes
- Communicate all equipment changes to all parties that may be affected
- Coordinate and communicate with other organizations to ensure project tasks are communicated and completed.
- Designs include voice, data, trunking, VoIP, DWDM and SONET Rings, Optical Circuits, DS-3, T-1, FR, ATM, SS7 links
- Lead, coordinate, and communicate Network integrity responsibilities.
- Create detailed schedules for network integrity initiatives.
- Perform various functions related to projects and OSS data integrity.
- Review network, equipment inaccuracies, take appropriate action. This action includes add/remove cross-connects and switch updates.
- Create/update equipment processes as they relate to project requirements. Assist with project tasks and work with the Manager of Network Pl/Prj Grooms as needed
Engineer
TELAMON
06.2010 - 09.2014
- Implemented and planned Metro Rings in AT&T Network.
- Created Suppliers/Materials Firm Order for Customer to purchase equipment.
- Obtained FIC, IP and LGX/Fiber assignments, DSX, DCS, DACS, Sync and NSDnet/NM assignments from the customer.
- Knowledgeable in design and configuration of Juniper MX960, MX480, T60, M320 Edge Routers and eMuxs
- Responsible for VIPs, EBIZ, IOS, Respond, SNOOP, CLSEA, Project Letter, & Route Design updates
- Knowledge of VoIP Migration and Implementation SIP vs. PRI
- Connected SPANs in NISE-L Database
- Accountable for Rings, Equipment and CLLI codes removals from NISE-L Database
- Knowledgeable on protocols and IEEE Standards TCP, OSPF, MPLS, DSL, ATM, FRAME Relay and ISDN.
Tactical Engineer
MASTEC
06.2007 - 06.2010
- Provided specific guidelines and helped built Legacy-T Department for Mastec Inc.
- Attended EF&I Job Start and Job Close out calls; responsible for all Legacy-T Orders, CAS, Transport & Data
- Processed AEFIs, Project Letters and determined scope of work.
- Determined Customer supplied equipment and wrote SFO’s, MO’s, FO’s to purchase required equipment.
- Obtained FIC and LGX/Fiber assignments, DSX, DCS, DACS, Sync and NSDnet/NM assignments from the customer.
- Responsible for EBIZ, IOS, Respond, CLSEA, Project Letter, & Route Design updates
- Responsible for adding Trunk Detail Plan Load information for Costing information obtain from MSP and DMX equipment.
- Coordinated project from start to completion and meet Customer requested completed dates
Tactical Engineer, Contractor
Emerson
10.2008 - 08.2009
- Processed AEFIs, Project Letters and determined scope of work for the project.
- Provided suppliers material firm orders for Customers
- Obtained LGX/Fiber assignments, DSX, DCS, DACS, Sync and NSDnet/NM assignments for the customer.
- Obtained and coordinated EF&I Job Start and Job Close out calls
UMTS Circuit Designers- Granite, Contractor
T-Mobile
03.2008 - 09.2008
- Designed and implemented interconnects within the network: IMT’s, MGW, Rip Project and IuCS.
- Managed UMTS & ACC-Ring end to end designs
- Performed and assisted transport grooms, rollovers and audits
- Updated Xpercom keeping accurate records
- Coordinated circuit turn up with internal switch operations and ATM transport
- Responsible for Monitor the Network for test and turn up for alarms which affect multiple customers
- Escalate tickets to carriers and following through to completion and Troubleshoot for test and turn up
- Monitor PRTG for alerts
- Proficient in VoIP and Performance (QoS) Quality of Service
- Knowledge of WAN LAN and VLAN Security Network
- Certification in Granite from Telecordia 2008-06-16
Granite Lead - Network Provisioner, Contractor
Matrix Resources
01.2006 - 10.2007
- Subject Matter Expert in Granite. Built Granite paths and segments that facilitates the transmission of data at a specific bandwidth between two locations by interconnection of any combination of equipment ports DS1, cell sites and Segments
- Managed a team of 4 – 8 Provisioning Engineers, and Circuit Designers.
- Project Managed implementation and tracking mechanism within Granite database for accurately.
- Led the Matrix team (Provisioning Engineers and Circuit Design) in the development of completed detailed tracking of network use of individual circuits in Granite. This resulted in 80% process efficiency through process documentation and training.
- Designed, provisioned, and collocation circuits including all migration optimization orders per defined processes for customer network. Assisted in the development and documentation of new and revised processes.
- Responsible for disconnect, adds, CFA Rolls and projects
- Proficient in Granite Client/Xng with updating and adding DS3’s, Trunks, UMTS, ACCU- Ring
- Planned and managed project assessment and requirements with disconnect redeployment.
- Performed Port Mapping Tool – mapping DACS & channel to DS3
- Performed and managed the development of Design DS1/ Trunk paths for MSC port assignments requested per the Interconnect team.
- Knowledge of BSC Usage Tool switch checking CSS for cell site location
- Updated Granite when disconnect are complete by moving segments and/or DS1 paths in Decommission status in Granite.
- Performed provisioning for independent companies, Verizon, Bellsouth, SBC, and AT&T
- Liaison between operations and ILEC for test and turn- up schedules
- Maintained strong time management skills to handle multiple projects and deadlines in a resource management environment.
Circuit Provision-Contractor
Suncom Wireless
10.2005 - 12.2005
ASR Service Provision
KMC Telecom Inc.
05.2001 - 09.2005
Circuit Provision
AT&T
05.1977 - 06.2000
Education
Telecommunications Management
DeVry University
Decatur, GAMasters Certificate in Project Management - undefined
George Washington University
Washington, DCSkills
- Microsoft Windows (XP, 2000, NT 40) Microsoft Office Suite (Access, Word, Excel, PowerPoint, Outlook)
Awards
Recipient of QEA (Quality Excellence Award), equivalent to Malcolm Baldrige Gold Medal, for dramatic process improvements
Timeline
Network Engineer – Circuit Designer
WINDSTREAM COMMUNICATIONS
03.2015 - 2018
Engineer
TELAMON
06.2010 - 09.2014
Tactical Engineer, Contractor
Emerson
10.2008 - 08.2009
UMTS Circuit Designers- Granite, Contractor
T-Mobile
03.2008 - 09.2008
Tactical Engineer
MASTEC
06.2007 - 06.2010
Granite Lead - Network Provisioner, Contractor
Matrix Resources
01.2006 - 10.2007
Circuit Provision-Contractor
Suncom Wireless
10.2005 - 12.2005
ASR Service Provision
KMC Telecom Inc.
05.2001 - 09.2005
Circuit Provision
AT&T
05.1977 - 06.2000
Telecommunications Management
DeVry University
Masters Certificate in Project Management - undefined
George Washington University
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