Michelle Mancuso
Grand Rapids,MI
Summary
Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time.
Overview
29
29
years of professional experience
Work History
Dispatcher
Schaafsma Heating and Cooling
Comstock Park, MI
02.2018 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reported delays, accidents or other traffic and transportation situations.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer inquiries regarding billings, payments, account status.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Entered information into system to update status reports.
- Conducted periodic inventories and physical counts of product supplies.
- Monitored stock levels to ensure availability of products.
Leader
Sweet Retreat
Kentwood , MI
04.1995 - 10.2018
- Operated cash register to collect payments from customers.
- Served and scooped ice cream, following sizing specifications.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Cleaned tables, chairs and dining areas after customer use.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Trained new employees on proper food handling techniques and customer service standards.
- Opened facility daily and prepared areas for service.
Dispatcher
Reliable Delivery
Kentwood, MI
01.2017 - 02.2018
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning and vehicle tracking for over 60 drivers.
- Prepared daily work and run schedules.
Nurse Tech
Devos Childrens Hosptial
Grand Rapids , MI
01.2008 - 01.2018
- Responded quickly to emergency situations in accordance with established protocols.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Demonstrated excellent customer service skills when interacting with patients, visitors and other healthcare professionals.
- Provided support with bathing, toileting, grooming and washing.
- Collected specimens for laboratory testing.
- Assisted with transferring patients from beds to wheelchairs or strhers using proper techniques.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
High School Diploma -
Thornapple Kellogg High School
Middleville, MI06-1998
Skills
- Dispatch Coordination
- Work Order Management
- Database Management
- Data Entry
- Customer Relations
- Strong Organization
- Supply Ordering
- Follow-Up Appointment Scheduling
- Customer Service
- Appointment Scheduling
Affiliations
- reading
- crafts
- being with my family
- spending time with my dog
Accomplishments
- Ace award
References
References available upon request.
Timeline
Dispatcher
Schaafsma Heating and Cooling
02.2018 - Current
Dispatcher
Reliable Delivery
01.2017 - 02.2018
Nurse Tech
Devos Childrens Hosptial
01.2008 - 01.2018
Leader
Sweet Retreat
04.1995 - 10.2018
High School Diploma -
Thornapple Kellogg High School
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