Accomplished Customer Success Manager with a proven track record at First United, Inc, enhancing product and service quality through insightful customer feedback loops. Expert in Microsoft Excel and adept in interpersonal communication, I spearheaded initiatives that significantly improved customer satisfaction. My strategic approach to problem-solving and detail orientation drove organizational success, establishing robust customer success metrics.
Used knowledge of market trends to create value added solutions resulting in significant increase of revenues
Managed staff, trained employees in Customer Service etiquette to employees while preparing schedules & quarterly reviews
Discovered areas of improvement by generating quarterly operational reports