Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Michelle Marchisotto

Amityville,NY

Summary

Accomplished Customer Success Manager with a proven track record at First United, Inc, enhancing product and service quality through insightful customer feedback loops. Expert in Microsoft Excel and adept in interpersonal communication, I spearheaded initiatives that significantly improved customer satisfaction. My strategic approach to problem-solving and detail orientation drove organizational success, establishing robust customer success metrics.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

First United, Inc
Hauppauge, NY
07.2021 - Current
  • Implemented customer feedback loops to gather insights and improve products and services.
  • Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
  • Established and monitored key performance indicators (KPIs) for customer success.
  • Developed and maintained customer success documentation and resources.

Customer Service /Admin Assistant

COLD SPRING HILLS CENTER FOR NURSING & REHABILITATION
WOODBURY, USA
07.2016 - 07.2021
  • Contacted residents and families to ensure the residents were having no issues with their care at the facility.
  • Schedule, coordinate individual and group education, corporate compliance, mandatories, orientations, and competencies for a facility of over 1,000 employees
  • Monitored employee records to ensure completion of required educational courses.
  • Data entry and file all education using spreadsheets and databases.
  • Collaborated with various management levels to support organizational initiatives.
  • Ensured adherence to all facility policies and procedures across over 20 departments.
  • Assist in the creation of lesson plans derived from POC's.
  • Facilitated transition for incoming and outgoing residents into new medical settings.
  • Provided timely support to resolve inquiries and complications within the facility.

Education

Associate of Arts - Liberal Arts And Sciences

Kingsborough Community College
Brooklyn, NY
06-1984

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Canva
  • Interpersonal Skills
  • Communication
  • Problem-Solving
  • Detail Oriented
  • Time-Management
  • Customer relationship building

Affiliations

Used knowledge of market trends to create value added solutions resulting in significant increase of revenues

Managed staff, trained employees in Customer Service etiquette to employees while preparing schedules & quarterly reviews

Discovered areas of improvement by generating quarterly operational reports

References

  • Available upon request

Timeline

Customer Success Manager

First United, Inc
07.2021 - Current

Customer Service /Admin Assistant

COLD SPRING HILLS CENTER FOR NURSING & REHABILITATION
07.2016 - 07.2021

Associate of Arts - Liberal Arts And Sciences

Kingsborough Community College
Michelle Marchisotto