Michelle Marie Ramey
Allen Park
Summary
To obtain a position that fosters professional and personal long-term growth and advancement opportunities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Associate Claim Manager
Auto Owners Insurance
Southgate
01.2026 - Current
- Processed auto claims to ensure timely and accurate resolutions
- Negotiate settlement amounts for total loss vehicles
- Liaised between insureds and body shops to facilitate effective communication and claim resolution
- Communicated with body shops to facilitate claim processes
- Coordinated rental vehicle arrangements to minimize disruption for clients during claim processes
- Process payments associated with claims
- Monitor claim process
Deputy Court Clerk - Admin
47th District Court
Farmington Hills
02.2025 - 01.2026
- Organized juror information and maintained comprehensive records during jury selection to facilitate court processes.
- Submit Jury Reports to SCAO
- Processed payments and bonds as cashier while maintaining organized records both alphabetically and numerically.
- Applied GL codes for accounts payable to ensure accurate record management.
- Daily Cash Deposits - General and Bond accounts
- Payroll / Time sheets twice a month
Probation Officer - Retired
24th Judicial District Court
Allen Park
01.1999 - 01.2025
- Monitor probationary terms and conditions of approximately 300 defendants.
- Ensure defendants' compliance with orders of the Court and maintain payment plans.
- Conduct pre-sentence interviews, review witness statements and make recommendations to judges.
- Maintain a high level of professionalism with court staff, attorneys, police departments and the public.
- Represent the Probation Department in court proceedings, such as but not limited to violations of probation, sentencing and motion hearings.
- Act as liaison between the judges, witnesses and defendants.
- Managed records retention and maintained strict defendant and witness confidentiality according to state law.
- Created training manuals and notes for Probation Officer and Clerk.
Deputy Court Clerk - Retired
24th Judicial District Court
Allen Park
01.1999 - 01.2025
- Enter and code civil infraction, misdemeanor and felony cases.
- Process new Landlord Tenant, General Civil, and Small Claim cases.
- Prepared Misdemeanor and Felony cases for two cities, facilitating efficient case management and processing.
- Accept and process fines and costs, filing fee and bond payments.
- Generated and mailed court proceeding notices, including default judgments, jury trial notices, subpoenas, show causes, and warrants, ensuring timely communication with involved parties.
- Prepared and mailed jury trial summons.
- Schedule court dates according to judge and magistrate calendars.
- Maintain cohesive working relationships with court staff, attorneys and police departments.
- Answer and direct all incoming calls using a multi-line phone system.
- Record verbatim testimony of court hearings.
- Maintain alphabetized organization system of open and closed court files.
- Upload and process electronic tickets.
- Process Warrants.
- Enter Warrants into LEIN.
- Trained new hires on court procedures and policies, enhancing team knowledge and operational consistency.
Union Steward -AFSCME
24th District Court
01.2003 - 01.2024
- Led the union as President and Steward from June 2005 to 2009 and again in 2023-2024.
- Led the union as Vice-President and Steward from 2003 to June 2005.
- Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
- Assisted in negotiating four contracts with management, securing favorable terms for union members.
- Represented union members in discussions with management at the court.
- Facilitated communication between staff and union leadership, enhancing collaboration and understanding.
- Educated members on their rights and responsibilities under union agreements.
- Assisted in resolving workplace disputes through mediation and negotiation techniques.
- Resolved conflicts between union members and management through mediation, promoting a cooperative workplace.
- Investigated reports of harassment or discrimination involving any member of the bargaining unit.
- Maintained accurate records of member grievances and resolutions for reference.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.
Store Manager
Sibley Shoes
Lincoln Park
02.1992 - 01.1999
- Coached, developed, and supervised 30 associates to enhance team performance and customer engagement.
- Managed sales goals and implemented policies and procedures.
- Delivered exceptional customer service by addressing inquiries and guiding product selections to improve customer satisfaction.
- Greeted customers warmly and resolved complaints effectively to ensure a positive shopping experience.
- Interviewed and hired potential employees.
- Coordinated management and associate schedules.
- Conducted discipline investigations.
- Maintained the budget.
- Balanced payroll and processed daily deposits exceeding $15,000 to ensure financial accuracy.
- Conducted quarterly inventory and implemented floor sets.
- Maintained employee personnel files.
Education
Some College (No Degree) -
Henry Ford Community College
Dearborn, MISome College (No Degree) - Business Management
Detroit College of Business
Dearborn, MISkills
- Claims Center
- QuickBooks
- Judicial Information Systems
- Document Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- FTR Gold
- BIS DSR
- AS/400
- Internet Explorer
- Audio Recording
Certification
- Certified Electronic Operator, CEO-7222, Michigan Court Recording Board of Review
- Probation Officer - Certified in Fundamentals of Alcohol and Other Drugs
- LEIN Certified
Skills Equipment
- Proficient in Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Judicial Information Systems
- AS/400
- Internet Explorer
- Corel WordPerfect
- QuickBooks
- FTR Gold
- Sony BM-146
Citizenship
United States of America
Timeline
Associate Claim Manager
Auto Owners Insurance
01.2026 - Current
Deputy Court Clerk - Admin
47th District Court
02.2025 - 01.2026
Union Steward -AFSCME
24th District Court
01.2003 - 01.2024
Probation Officer - Retired
24th Judicial District Court
01.1999 - 01.2025
Deputy Court Clerk - Retired
24th Judicial District Court
01.1999 - 01.2025
Store Manager
Sibley Shoes
02.1992 - 01.1999
Some College (No Degree) -
Henry Ford Community College
Some College (No Degree) - Business Management
Detroit College of Business