MICHELLE M GUTIERREZ
Hayward,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/ Accounts Receivable Clerk
B&H Bakery Distributor
01.2024 - Current
- Implemented filing system improvements, enhancing document retrieval efficiency for administrative tasks.
- Assisted with daily operations by managing front desk activities.
- Trained new reception staff on procedures, contributing to team development and operational consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server/Leader
BJ's Restaurant & Brewhouse
02.2023 - 10.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables effectively, ensuring guest satisfaction throughout dining experience.
- Trained new servers on menu items, service standards, and POS system usage.
- Resolved customer concerns promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Server/Lead
Olive Garden
07.2020 - 03.2023
- Greet customers and present menus
- Take and serve orders
- Keep tables clean and tidy at all times
- Deliver checks and collect payments from customers
- Ensure timely delivery of food and beverage by checking on tables periodically throughout service time
- Train new hires to restaurant standards
- Assist management with interviewing qualified candidates
Front Desk Receptionist
Stonebrae Elementary School
12.2022 - 01.2023
- Greeted and assisted visitors, ensuring a welcoming environment for students and parents.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Maintained accurate student attendance records and updated databases as needed.
- Coordinated appointments for school events, facilitating smooth communication between staff and families.
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2020
M.A - Medical Assistance
Unitek College
Fremont, CA03.2027
Skills
- Organization
- Detail-oriented
- Customer Service
- Approachable
- Dependable
- Multi-tasking
- Quick learner
- Ability to work under pressure
- Sensitive information handling
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist/ Accounts Receivable Clerk
B&H Bakery Distributor
01.2024 - Current
Server/Leader
BJ's Restaurant & Brewhouse
02.2023 - 10.2024
Front Desk Receptionist
Stonebrae Elementary School
12.2022 - 01.2023
Server/Lead
Olive Garden
07.2020 - 03.2023
High School Diploma -
Tennyson High School
M.A - Medical Assistance
Unitek College