Michelle Marlow
Newnan,GA
Summary
Accomplished General Manager at CubeSmart, adept in operations management and leadership, demonstrated through a track record of fostering customer relations and employee development. Excelled in creating competitive advantages and nurturing team collaboration, resulting in increased sales and profitability. Skilled in inventory control and problem resolution, ensuring optimal operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
CubeSmart
Peachtree City, GA
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Assistant Manager of Customer Service
Old Navy
Newnan, GA
11.2022 - 02.2023
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Established clear communication channels between staff members, fostering a cohesive work environment conducive to collaboration.
- Worked closely with other departments within the organization to ensure seamless coordination when addressing complex customer issues or escalating concerns as needed.
Assistant Manager
Starbucks
Newnan, GA
03.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Shift Supervisor
Starbucks
Newnan, GA
05.2020 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor Of Arts - English
University of West Georgia
Carrollton, GA12.2017
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Customer Relations
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- Staff Motivation
- Customer Retention
- Employee Development
- Networking abilities
Timeline
General Manager
CubeSmart
08.2023 - Current
Assistant Manager of Customer Service
Old Navy
11.2022 - 02.2023
Assistant Manager
Starbucks
03.2022 - 11.2022
Shift Supervisor
Starbucks
05.2020 - 03.2022
Bachelor Of Arts - English
University of West Georgia