Overview
Work History
Education
Skills
Timeline
Generic

Michelle Marshall

Paoli,IN

Overview

15
15
years of professional experience

Work History

Secretary

Strahan Appraisal
Paoli, IN
01.2025 - Current
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.

Front End Team Lead

Walmart
Paoli, IN
01.2021 - 01.2024
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Provided technical leadership, mentorship and guidance to team members.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Manager

Dollar General
Paoli, IN
02.2010 - 01.2021
  • Analyzed business performance data and forecasted business results for upper management.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created and managed budgets for travel, training, and team-building activities.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Education

High School Diploma -

Paoli
Elm St,
05-1986

Skills

  • Filing system maintenance
  • Office correspondence
  • Preparing contracts
  • Payroll processing
  • Communication skills
  • Project management
  • Customer service
  • Team building
  • Time management
  • Complex Problem-solving
  • Marketing
  • Recruiting and interviewing
  • Shift scheduling
  • Coaching and mentoring

Timeline

Secretary

Strahan Appraisal
01.2025 - Current

Front End Team Lead

Walmart
01.2021 - 01.2024

Manager

Dollar General
02.2010 - 01.2021

High School Diploma -

Paoli

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Michelle Marshall