Michelle Marshall
Paoli,IN
Overview
15
15
years of professional experience
Work History
Secretary
Strahan Appraisal
Paoli, IN
01.2025 - Current
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Front End Team Lead
Walmart
Paoli, IN
01.2021 - 01.2024
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Provided technical leadership, mentorship and guidance to team members.
- Welcomed large volume of guests and improved overall customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
Dollar General
Paoli, IN
02.2010 - 01.2021
- Analyzed business performance data and forecasted business results for upper management.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Paoli
Elm St,05-1986
Skills
- Filing system maintenance
- Office correspondence
- Preparing contracts
- Payroll processing
- Communication skills
- Project management
- Customer service
- Team building
- Time management
- Complex Problem-solving
- Marketing
- Recruiting and interviewing
- Shift scheduling
- Coaching and mentoring
Timeline
Secretary
Strahan Appraisal
01.2025 - Current
Front End Team Lead
Walmart
01.2021 - 01.2024
Manager
Dollar General
02.2010 - 01.2021
High School Diploma -
Paoli