Michelle Martin
Windham,ME
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Manager
Portland House Of Pizza
11.2016 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new employees on proper protocols and customer service standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Delivery Driver
Portland House Of Pizza
11.2016 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
High School Diploma -
Windham High School
Windham Center, ME06.2010
Skills
- Employee Training
- POS Systems
- Store Opening and Closing
- Bank and Safe Deposits
- Problem-Solving
- Customer Service
- Local Routes Understanding
- Stress Management
- Organizational Skills
- Positive Attitude
- Attention to Detail
- Good Driving Record
Timeline
Manager
Portland House Of Pizza
11.2016 - Current
Delivery Driver
Portland House Of Pizza
11.2016 - Current
High School Diploma -
Windham High School
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