Michelle Martin
Sanderson
Summary
Self starter with a positive, can-do attitude who is driven to learn, improve, and succeed. Expert at multitasking and problem solving. Expert at staff management with proven skills, work flow enhancement and team development. Fully committed to attaining 100% satisfaction while increasing employee productivity. Proven ability to manage multiple projects while meeting deadline expectations.
Overview
14
14
years of professional experience
Work History
Sls/Svcs Blended Specialty Services
Progressive Insurance
09.2023 - Current
- Educated clients on the importance of adequate insurance coverage.
- Cross-selling insurance products to new and existing customers making sure all insurance needs are met.
- Providing accurate policies ensuring compliance with company policies and with all state licensing requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained high standards of customer service by building relationships with clients.
Service Specialist
Progressive Insurance
09.2022 - 09.2023
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Focus on building strong, deep and long lasting relationships with our customers.
- Built relationships using active listening and issue resolution to provide excellent service.
- Assisted customers with completing insurance documents to avoid missed information.
Sales Specialist
Morrell's Furniture and Mattresses
01.2020 - 09.2022
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Restructured store layout to effectively promote specials and seasonal savings.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Built strong client relationships through consistent communication and effective problem solving.
Sales Manager
Mattress One
07.2016 - 01.2020
- Accountability for all customer service related operational objectives and integrated support of sales strategies required for success of the company.
- Explaining information about the quality and value of specific products to help influence customer decisions. Also guiding customers in helping chose items that reflect their personal styles and needs.
- As a key holder I held the responsibility of opening and closing the store.
- Managing cash flow for the business through the use of POS systems, credit card batching, and cash deposits.
- Maintained knowledge on new and existing manufacture and store promotions.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Area Supervisor
Ross Dress for Less
03.2011 - 06.2015
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Defined strategy and business plans for department sales.
- Monitored daily retail routines including handling cash, merchandising, and assisting customers.
- Soley represented the store and the brand on a very frequent basis while managing and coaching associates.
- Multitasking with a high level of energy while conducting floor maintenance and leading a team.
- Submitting reports to senior management to aid in business decision making and planning.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Florida State College of Jacksonville
Jacksonville, FLHigh School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL05-2007
Skills
- Customer service
- Problem solving strength
- Multitasking
- Time management
- Computer system and software skills
- Staff training
- Sales expertise
- Critical thinking
- Recordkeeping strengths
Timeline
Sls/Svcs Blended Specialty Services
Progressive Insurance
09.2023 - Current
Service Specialist
Progressive Insurance
09.2022 - 09.2023
Sales Specialist
Morrell's Furniture and Mattresses
01.2020 - 09.2022
Sales Manager
Mattress One
07.2016 - 01.2020
Area Supervisor
Ross Dress for Less
03.2011 - 06.2015
Florida State College of Jacksonville
High School Diploma -
Duncan U. Fletcher High School
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