Deenise Garcia
Tampa,FL
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
3
3
years of professional experience
Work History
Specialist- Sls/Svcs Seguros
Progressive Casualty Insurance
Tampa, Florida
03.2024 - Current
- Answering inbound sales calls from new and current customers.
- Identify customer insurance needs.
- Effectively solved customer problems
- Educating and answering customer inquiries regarding coverages.
- Pitched the benefits to potential customers of becoming a Progressive customer.
Consultant- Svcs Seguros
Progressive Casualty Insurance
Tampa, FL
07.2022 - 03.2024
- Provided prompt responses to customer inquiries
- Successfully solved problems
- Enhanced customer knowledge through effective education and prompt response to queries
- Assessed clients' insurance requirements and offered suitable coverage solutions
- Enhanced efficiency by identifying billing discrepancies and reviewing policies
Customer Service Manager
Eat Right Meals
Tampa, FL
04.2021 - 01.2022
- Directed call center operations with a 99% answer rate.
- Achieved one-call resolution for customer inquiries via phone or chat.
- Initiated sales increased by 5% within 6 months.
- Established effective protocols for customer support management
- Defined and communicated customer service standards.
Education
High School Diploma -
Rafael Lopez Landron
Guyama, PR05-1990
Paralegal Studies-91 credits earned
Pierce College
Philadelphia, PASkills
- Customer Relations
- Documentation Management
- Proficient in Microsoft
- Multitasking
- Bilingual
Timeline
Specialist- Sls/Svcs Seguros
Progressive Casualty Insurance
03.2024 - Current
Consultant- Svcs Seguros
Progressive Casualty Insurance
07.2022 - 03.2024
Customer Service Manager
Eat Right Meals
04.2021 - 01.2022
High School Diploma -
Rafael Lopez Landron
Paralegal Studies-91 credits earned
Pierce College