Valarie Silva
Bryan,TX
Summary
Diverse professional with a proven track record at Conifer Health, excelling in customer relations and account servicing. Demonstrated ability to resolve complaints and manage client accounts effectively, ensuring high levels of satisfaction and retention. Skilled in telephone reception and performance tracking, consistently going above and beyond to meet and exceed service standards.
Overview
14
14
years of professional experience
Work History
Rep Support SVCS
Conifer Health
Bryan, TX
06.2011 - Current
- Resolved patient complaints in a professional manner while remaining empathetic to their concerns.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Identified the needs of patients promptly and efficiently.
- Greeted patients, and responded to inquiries in a timely manner.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Processed payments.
- Performed administrative tasks such as filing documents, and updating billing records.
- Demonstrated exceptional service skills by going above and beyond to satisfy patients on the phone and in person.
- Tracked inventory levels and ordered supplies as needed.
- Answered questions and resolved concerns for customer support.
- Responded to patients' inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Answered phone calls and directed them to appropriate personnel.
Education
High School Diploma -
Bryan High
Bryan, TX05-1999
Skills
- Telephone reception
- Performance tracking
- Revenue generation
- Account development
- Paperwork processing
- Customer relations
- Customer support
- Account servicing
Timeline
Rep Support SVCS
Conifer Health
06.2011 - Current
High School Diploma -
Bryan High
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