Michelle Martinez Castro
Rosemount,MN
Summary
Compassionate and detail-oriented healthcare professional with experience in patient care, phlebotomy, and clinic operations. Known for creating a welcoming environment for patients while staying calm and efficient in fast-paced healthcare settings. Strong communication skills, technology proficiency, and passion for helping patients feel comfortable and supported throughout their care experience. Eager to bring positive energy, teamwork, and patient-centered care to Fairview’s Primary Care team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Quest Diagnostics
Edina, Minnesota
08.2024 - Current
- Perform patient intake, specimen collection, and documentation while maintaining compassionate patient interactions
- Train new employees on workflow, communication, patient experience, and clinic procedures
- Assist patients with scheduling, registration, and answering questions regarding appointments and services
- Utilize electronic medical record systems and technology daily in a fast-paced clinical environment
- Build strong relationships with patients by creating a calm, welcoming, and supportive atmosphere
- Collaborate with healthcare staff to maintain efficient clinic flow and quality patient care
Certified Nursing Assistant
M Health Fairview
Bloomington, Mn
03.2022 - 05.2024
- Supported patients with daily care needs while prioritizing comfort, dignity, and safety
- Assisted nurses and healthcare teams with patient care and room preparation
- Monitored and documented patient information accurately and efficiently
- Maintained organized, stocked, and clean patient care environments
- Worked effectively under pressure in a high-volume hospital setting
Education
High School Diploma -
Rosemount High School
Rosemount, MN06-2022
Skills
- Patient Communication & Customer Service
- Electronic Medical Records (EMR/Epic exposure)
- Clinic Workflow Support
- Scheduling & Coordination
- Medical Terminology
- Team Collaboration
- Technology & Computer Proficiency
- Patient Intake & Documentation
- Vitals Collection
- Fast-Paced Multitasking
Certification
- Basic Life Support (BLS)
- Advanced Life Support (ALS)
- Certified Nursing Assistant (CNA)
- Certified Phlebotomy Technician (CPT)
Timeline
Laboratory Technician
Quest Diagnostics
08.2024 - Current
Certified Nursing Assistant
M Health Fairview
03.2022 - 05.2024
High School Diploma -
Rosemount High School