Terry Hanna
Corsicana,TX
Summary
Dynamic and detail-oriented Laboratory Service Specialist with expertise in specimen collection, patient care, insurance verification, and electronic health record management. Recognized for delivering compassionate, efficient service and supporting clinical teams in office and mobile healthcare settings. Strong communicator and multitasker passionate about enhancing the patient experience and streamlining workflow processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laboratory Service Specialist / Member Support Specialist
One Medical
Dallas, TX
10.2024 - Current
- Collected, labeled, and processed patient specimens (blood, swabs, urine) for in-house and off-site lab testing.
- Administered vaccinations and injections under provider authorization per clinical guidelines.
- Performed EKGs, hearing and vision screenings, and ear lavages with proper documentation and reporting.
- Maintained lab equipment, managed inventory, and ensured compliance with CLIA, OSHA, and HIPAA standards.
- Used EHR systems and lab portals for specimen tracking, data entry, and test result communication.
- Provided member support via phone, email, and chat, resolving appointment, billing, and insurance issues.
- Verified insurance coverage, including network status and eligibility, through payer portals and systems.
- Collaborated across care teams to ensure seamless, high-quality patient service delivery.
- Conducted regular inventory assessments to manage supplies effectively, reducing downtime caused by stock shortages.
- Drew blood samples using venipuncture and capillary techniques.
Manager of Client Relations / Phlebotomist
Filos Mobile Blood Collection
Richardson, TX
03.2021 - 07.2024
- Delivered mobile phlebotomy services, including venipuncture and specimen processing in compliance with clinical protocols.
- Performed COVID-19 testing (PCR, rapid, RPP), managed patient scheduling, and processed payments and invoices.
- Built client relationships through regular communication and personalized service, enhancing retention and satisfaction.
- Labeled and prepared specimens for transport to reference labs, ensuring quality control throughout.
- Educated patients about procedures, addressed concerns, and ensured a comfortable and informed experience.
- Dispatched mobile techs and coordinated logistics for timely at-home specimen collection.
- Conducted staff evaluations, provided performance feedback, and cross-trained employees to boost team agility.
Cashier & Server
The Harbor / Marina
Corsicana, TX
06.2018 - 06.2024
- Greeted and served guests in a fast-paced restaurant and marina environment, delivering excellent customer service.
- Accurately processed orders, managed cash/credit payments, and balanced drawers using POS systems.
- Provided information on menu offerings and addressed dietary needs and guest concerns professionally.
- Supported marina operations by handling rentals, inventory, and retail sales with precision and customer focus.
- Maintained health, safety, and sanitation standards as per company and state regulations.
Education
Phlebotomy Certification -
Training Academy 4 U
Ferris, TX03-2021
High School Diploma - undefined
Mildred High School
Corsicana, TX05-2019
Skills
- Specimen Collection & Venipuncture
- Vaccination & Medication Administration
- COVID-19 Testing (PCR, Rapid, RPP)
- EHR Navigation & Data Documentation
- Laboratory Equipment Maintenance
- Insurance Verification & Billing Support
- Appointment & Patient Scheduling
- Patient Communication & Customer Service
- Microsoft Excel & Data Entry
- Vitals Monitoring
- HIPAA & CLIA Compliance
- Team Leadership & Cross-Training
- Clerical support
- Professional telephone demeanor
Certification
BLS Certification
Phlebotomy Certification
Timeline
Laboratory Service Specialist / Member Support Specialist
One Medical
10.2024 - Current
Manager of Client Relations / Phlebotomist
Filos Mobile Blood Collection
03.2021 - 07.2024
Cashier & Server
The Harbor / Marina
06.2018 - 06.2024
High School Diploma - undefined
Mildred High School
Phlebotomy Certification -
Training Academy 4 U