Terry Hanna
One Medical
Corsicana,TX
8
years of professional experience
1
Certification
Dynamic and detail-oriented Laboratory Service Specialist with expertise in specimen collection, patient care, insurance verification, and electronic health record management. Recognized for delivering compassionate, efficient service and supporting clinical teams in office and mobile healthcare settings. Strong communicator and multitasker passionate about enhancing the patient experience and streamlining workflow processes.
Work History
Laboratory Service Specialist / Member Support Specialist
2 Years- Collected, labeled, and processed patient specimens (blood, swabs, urine) for in-house and off-site lab testing.
- Administered vaccinations and injections under provider authorization per clinical guidelines.
- Performed EKGs, hearing and vision screenings, and ear lavages with proper documentation and reporting.
- Maintained lab equipment, managed inventory, and ensured compliance with CLIA, OSHA, and HIPAA standards.
- Used EHR systems and lab portals for specimen tracking, data entry, and test result communication.
- Provided member support via phone, email, and chat, resolving appointment, billing, and insurance issues.
- Verified insurance coverage, including network status and eligibility, through payer portals and systems.
- Collaborated across care teams to ensure seamless, high-quality patient service delivery.
- Conducted regular inventory assessments to manage supplies effectively, reducing downtime caused by stock shortages.
- Drew blood samples using venipuncture and capillary techniques.
Manager of Client Relations / Phlebotomist
3 Years 4 Months- Delivered mobile phlebotomy services, including venipuncture and specimen processing in compliance with clinical protocols.
- Performed COVID-19 testing (PCR, rapid, RPP), managed patient scheduling, and processed payments and invoices.
- Built client relationships through regular communication and personalized service, enhancing retention and satisfaction.
- Labeled and prepared specimens for transport to reference labs, ensuring quality control throughout.
- Educated patients about procedures, addressed concerns, and ensured a comfortable and informed experience.
- Dispatched mobile techs and coordinated logistics for timely at-home specimen collection.
- Conducted staff evaluations, provided performance feedback, and cross-trained employees to boost team agility.
Cashier & Server
6 Years- Greeted and served guests in a fast-paced restaurant and marina environment, delivering excellent customer service.
- Accurately processed orders, managed cash/credit payments, and balanced drawers using POS systems.
- Provided information on menu offerings and addressed dietary needs and guest concerns professionally.
- Supported marina operations by handling rentals, inventory, and retail sales with precision and customer focus.
- Maintained health, safety, and sanitation standards as per company and state regulations.
Education
Phlebotomy Certification
High School Diploma
Skills
Specimen Collection & Venipuncture
Vaccination & Medication Administration
COVID-19 Testing (PCR
Rapid
RPP)
EHR Navigation & Data Documentation
Laboratory Equipment Maintenance
Insurance Verification & Billing Support
Appointment & Patient Scheduling
Patient Communication & Customer Service
Microsoft Excel & Data Entry
Vitals Monitoring
HIPAA & CLIA Compliance
Team Leadership & Cross-Training
Clerical support
Professional telephone demeanor
Certification
BLS Certification
Phlebotomy Certification
Timeline
Laboratory Service Specialist / Member Support Specialist
One Medical
2024.10 - CurrentRead More
Manager of Client Relations / Phlebotomist
Filos Mobile Blood Collection
2021.03 - 2024.07Read More
Cashier & Server
The Harbor / Marina
2018.06 - 2024.06Read More
Mildred High School
High School Diploma
Read More
Training Academy 4 U
Phlebotomy Certification
Read More