Tien Nguyen

• Reviewed and documented laboratory results within electronic systems to ensure accurate patient medical records.

• Utilized medical terminology and laboratory coding to support proper documentation and communication with healthcare providers.

• Collaborated with physicians and healthcare staff to communicate test results and clarify clinical information related to patient care.

• Maintained strict adherence to healthcare regulations and standardized procedures to ensure patient safety and data accuracy.

• Performed quality control procedures and verified patient-related laboratory information to maintain reliable results.

• Operated and maintained laboratory information systems and automated medical equipment while troubleshooting technical issues.

• Monitored and organized laboratory data using Microsoft Excel to track trends and ensure accurate reporting.

• Developed personalized learning plans to enhance student engagement and academic performance.
• Facilitated study groups, fostering collaboration among students for improved understanding of course material.
• Implemented interactive teaching strategies, increasing student participation in AVID sessions.
• Monitored student progress, providing timely feedback to support individual academic growth.

• Served as the primary point of contact for customers in a fast-paced environment, addressing inquiries and resolving concerns.

• Handled high-volume transactions while maintaining accuracy and attention to detail.

• Managed customer requests both in person and over the phone while ensuring excellent customer service.

• Collaborated with team members to maintain efficient daily operations and customer satisfaction.