Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Massinello-White

Brunswick,GA

Summary

Highly knowledgeable in Plan Sponsor Liaison work, with significant experience in managing plan sponsor relationships and addressing complex health plan issues. Strengths include superior understanding of ERISA regulations and compliance, coupled with strong communication skills to effectively liaise between employers and health plan providers. Have consistently elevated client satisfaction levels through delivery of high-quality services and resolution of concerns.

Overview

22
22
years of professional experience

Work History

Plan Sponsor Liaison

Aetna CVS Health
Coulumbia, SC
06.2002 - 10.2024
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
  • Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
  • Participated in benefits renewal process, analyzing proposals and making recommendations.

Education

Associate of Arts - Fine Arts

Midlands Technical College
West Columbia, SC
08-1995

Skills

  • Benefits Administration
  • Open enrollment
  • Policy Interpretation
  • Employee Relations
  • Documentation And Reporting

Timeline

Plan Sponsor Liaison

Aetna CVS Health
06.2002 - 10.2024

Associate of Arts - Fine Arts

Midlands Technical College

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