Michelle Matatov
Northville,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Integrative Psychiatry Services
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Babysitter
Various Families
01.2021 - Current
- Balance playtime and limit screen time to support development of fine motor, gross motor, and cognitive skills
- Work with parents to develop and implement discipline programs to promote positive behavior
- Teach children to organize toys, wash hands, and share by example.
Medical Receptionist/Medical Assistant
New Oakland Family Centers
03.2023 - 08.2023
- Support multiple locations to coordinate patient/psychiatrist visits
- Interact with patients and behavioral health providers to achieve an optimal patient experience
- Assist patients in completing medication monitoring requirements
- Advise patients (verbally and in writing) of missing requirements or non-compliance, when necessary
- Maintain patient files to ensure all demographics and pertinent information is included and up-to-date
- Confirm case-loads are up-to-date for multiple psychologists and locations
- Analyze daily group grids to validate that group therapist notes are entered for each patient and date of service
- Verify that financial agreements for partial hospitalization program are received and stored in patient files
- Inspect patients to confirm prohibited items and illicit substances are not on premises or in group spaces.
Medical Receptionist
Craig Singer Dermatology
04.2022 - 03.2023
- Create and schedule patient appointments based on optimal clinic schedule, clinician availability, and convenience of the patient
- Verify patient insurance eligibility, demographic, and health history to keep information current yearly
- Offer ample support to teammates with creative solutions to complex challenges regarding scheduling and patient satisfaction
- Research and resolve account receivable discrepancies
- Maintain accounts receivable documentation and contact patients when accounts become delinquent
- Send patient accounts to collection company if an account continues to be delinquent.
Medical Receptionist
Plymouth Physical Therapy Specialists
11.2021 - 04.2022
- Manage master calendar and schedule patient appointments based on optimal clinic schedule, clinician availability, and patient convenience
- Confirm patient insurance eligibility, demographic, and health history
- Adhere to strict HIPAA guidelines to protect patient privacy
- Support teammates regarding operational requirements and with various health insurance carrier requirements.
Legal Secretary
Ross Law, PLC
10.2018 - 10.2020
- Obtained police reports and sent FOIA requests to gather additional information
- Reviewed incoming mail and added to client files
- Due to COVID-19 pandemic, I worked in a virtual environment to assist clients and attorneys
- Sent initial documentation, authorization requests, and updated communications in client files
- Ensured medical bills are collected prior to one-year statute and updated bills, as needed, for case evaluations
- Obtained necessary medical documentation/records
- Utilized Needles software to create and update cases (notes, billing balances, and other information) and send client communications.
Paralegal
Law Offices of Fred H. Freeman
03.2016 - 02.2018
- Initiated new complaints, motions, and pleadings using tri-county filing systems
- E-filed bankruptcy documents with various courts
- Communicated with clients, opposing counsel, and courts
- Created, organized, and maintained files
- Collected and processed garnishment checks received on behalf of clients
- Prepared and filed bankruptcy petitions.
Education
Associate of Science -
Schoolcraft College
Livonia, MI04.2025
High School Diploma -
James Madison High School
Norcross, GA06.2015
Skills
Typing 60 wpm
Insurance verification
Dedicated and detail-oriented
High level of accuracy and strong attention to detail
Consistent ability to learn new skills and adapt to challenges
Proficient in Microsoft Suite
Well organized with ability to manage multiple tasks
Time Management
Personal Information
Title: Medical Receptionist / Paralegal
Timeline
Administrative Assistant
Integrative Psychiatry Services
08.2023 - Current
Medical Receptionist/Medical Assistant
New Oakland Family Centers
03.2023 - 08.2023
Medical Receptionist
Craig Singer Dermatology
04.2022 - 03.2023
Medical Receptionist
Plymouth Physical Therapy Specialists
11.2021 - 04.2022
Babysitter
Various Families
01.2021 - Current
Legal Secretary
Ross Law, PLC
10.2018 - 10.2020
Paralegal
Law Offices of Fred H. Freeman
03.2016 - 02.2018
Associate of Science -
Schoolcraft College
High School Diploma -
James Madison High School
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