Michelle McClure, MHA
Columbus
Summary
Results-driven professional with extensive experience in business development, specializing in key account and relationship management within the healthcare sector. Proven ability to generate leads, develop business pipelines, and meet strategic growth objectives.
Overview
14
14
years of professional experience
Work History
Senior Business Development Associate
LifeStance Health
01.2024 - Current
- Built and established strong relationships with health systems and private practices enabling long-term partnerships in the Midwest, Mid-Atlantic, and Great Lakes region.
- Skilled at key account and relationship management, utilizing CRM software knowledge to streamline processes, strengthen client partnerships, and drive revenue growth.
- Grew key accounts by 80% by strengthening referral partnerships with healthcare systems, optimizing referral processes, and enhancing communication across provider networks.
- Developed an executed targeted warm and cold-calling strategies to source, qualify, and convert potential partners, enhancing overall business.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
Business Development Associate
LifeStance Health
11.2022 - Current
- Enhanced sales and marketing plans to increase referrals and generate new business opportunities.
- Developed business pipeline using cold and warm techniques.
- Engaged with partners in healthcare industry to build trusted relationships in Midwest and Mid-Atlantic.
- Exceeded quarterly KPIs.
- Identified and developed new account relationships with clients to generate new business opportunities.
Clinical Outreach Specialist
Bridges of Hope
08.2021 - 08.2022
- Designed and deployed targeted communication initiatives to elevate awareness of company offerings.
- Designed and produced diverse marketing collateral, such as brochures, flyers, videos, and website content, to effectively promote programs.
- Monitored and evaluated performance metrics to meet quarterly KPIs effectively.
- Cultivated partnerships with healthcare systems to enhance service delivery, and grew key accounts by 78%.
Clinical Outreach Specialist
Advanced Recovery Systems
10.2020 - 09.2021
- Fostered long-term business relationships with healthcare partners through meetings and follow-ups in the Midwest, and grew key accounts by 76%.
- Discovered new markets and located future opportunities for business growth.
- Created professional presentations to help clients earn continuing education credit.
Health Aide
Upper Arlington City Schools
08.2016 - 10.2020
- Assisted in the implementation of individualized patient care plans according to physician orders.
- Member of district committee for health and wellness.
- Assisted students with daily health needs and managed medication administration.
Educational Aide
Upper Arlington City Schools
03.2015 - 08.2016
- Assisted in developing personalized learning plans for special needs students.
- Incorporated a variety of instructional methods including hands-on activities, cooperative learning.
Health & Diabetic Aide
Grandview City Schools
08.2011 - 08.2014
- Managed daily school clinic operations
- Collaborated with administration on school policies.
Education
Master of Arts - Healthcare Administration
Franklin University Graduate School
Columbus, Ohio 09.2014 - 08/2016
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH, US 09.1993 - 06/1997
Skills
- Key account management
- Competitive analysis
- Customer relationship manager
- Account development
- Cross-functional coordination
- Account reconciliation
- Revenue growth
- CRM software
Timeline
Senior Business Development Associate
LifeStance Health
01.2024 - Current
Business Development Associate
LifeStance Health
11.2022 - Current
Clinical Outreach Specialist
Bridges of Hope
08.2021 - 08.2022
Clinical Outreach Specialist
Advanced Recovery Systems
10.2020 - 09.2021
Health Aide
Upper Arlington City Schools
08.2016 - 10.2020
Educational Aide
Upper Arlington City Schools
03.2015 - 08.2016
Master of Arts - Healthcare Administration
Franklin University Graduate School
09.2014 - 08/2016
Health & Diabetic Aide
Grandview City Schools
08.2011 - 08.2014
Bachelor of Arts - Psychology
The Ohio State University
09.1993 - 06/1997