Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle McCray

Haines City,FL

Summary

Enthusiastic and dependable individual seeking an unarmed security officer position to leverage my strong observational skills, customer service experience, and ability to remain composed in high-stress situations. committed to ensuring the safety and security of all individuals and properties, while continually learning and growing within the security field.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

DoorDash
06.2022 - 07.2024
  • Receive products from vendors, place products in appropriate locations, prepare customer orders.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Expiration Management using the FIFO system., ensuring accuracy and proper documentation at all times.

Warehouse Associate

DoorDash
06.2022 - 07.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Customer Service Representative

University of Miami
09.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Clerk

Miami Dade College - North Campus
06.2019 - 12.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Education

Associate of Arts - Geology

Miami Dade College
Miami, FL
04.2025

No Degree - Security Officer

Hyde's Academy
Eagle Lake, FL
07.2024

High School Diploma -

Poinciana High School
Kissimmee, FL
05.2016

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service

Certification

  • Eagle Lake FL, Hyde's Academy - August 2024

Timeline

Shift Lead

DoorDash
06.2022 - 07.2024

Warehouse Associate

DoorDash
06.2022 - 07.2024

Customer Service Representative

University of Miami
09.2020 - 06.2021

Office Clerk

Miami Dade College - North Campus
06.2019 - 12.2019

Associate of Arts - Geology

Miami Dade College

No Degree - Security Officer

Hyde's Academy

High School Diploma -

Poinciana High School
Michelle McCray