Michelle McCray
Haines City,FL
Summary
Enthusiastic and dependable individual seeking an unarmed security officer position to leverage my strong observational skills, customer service experience, and ability to remain composed in high-stress situations. committed to ensuring the safety and security of all individuals and properties, while continually learning and growing within the security field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
DoorDash
06.2022 - 07.2024
- Receive products from vendors, place products in appropriate locations, prepare customer orders.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Expiration Management using the FIFO system., ensuring accuracy and proper documentation at all times.
Warehouse Associate
DoorDash
06.2022 - 07.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
University of Miami
09.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Clerk
Miami Dade College - North Campus
06.2019 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Education
Associate of Arts - Geology
Miami Dade College
Miami, FL04.2025
No Degree - Security Officer
Hyde's Academy
Eagle Lake, FL07.2024
High School Diploma -
Poinciana High School
Kissimmee, FL05.2016
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Certification
- Eagle Lake FL, Hyde's Academy - August 2024
Timeline
Shift Lead
DoorDash
06.2022 - 07.2024
Warehouse Associate
DoorDash
06.2022 - 07.2024
Customer Service Representative
University of Miami
09.2020 - 06.2021
Office Clerk
Miami Dade College - North Campus
06.2019 - 12.2019
Associate of Arts - Geology
Miami Dade College
No Degree - Security Officer
Hyde's Academy
High School Diploma -
Poinciana High School