Michelle McCulloch
Aurora,CO
Summary
Results-driven bilingual professional with 24 years in Inside Sales, Operations, Project Management, and Purchasing. A self-starter and independent worker, known for exceptional communication, strong organizational skills, and adaptability. Proven ability to deliver results with minimal supervision and take ownership of projects from start to finish. Considered valuable asset to any team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Operational Specialist II
ARROW ELECTRONICS
2018.07 - Current
- Enhanced efficiency by coordinating processes between customers, sales team, and internal stakeholders supporting a global sales desk valued at $30 million per year.
- Utilized reporting tools to identify and address supply chain constraints, enhancing customer interactions.
- Achieved greater efficiency in order processing through the development and implementation of automated process documentation.
- Streamlining forecast and inventory management, resulting in reduced inventory costs and aged inventory reductions.
Inside Account Manager
ARROW ELECTRONICS
2008.01 - 2018.06
- Drove sales growth and revenue increase by managing and growing OEM Computing Solution customer accounts through outstanding customer service, coordination of complex supply chain logistics, and provision of engineering support
- Managed complex integrations, consignments, ISVs, and project management for significant OEM customer engagements. Oversaw all stages of the process including concept development, BOM creation, prototyping, first-article inspection, production monitoring, and scheduling.
- Acknowledged for exceptional performance; maintained excellent communication across diverse channels to facilitate smooth transitions. Accomplished revenue increase of $50M by successfully managing crucial client relationships in North America.
Buyer II
RAYTHEON POLAR SERVICES
2005.12 - 2007.12
- Purchased materials and services to support three permanent Antarctic stations, two research vessels, and various field camps for the United States Antarctic Program.
- Executed efficient placement and receipt of purchase orders within a fast-paced, deadline-driven organization, consistently adhering to accepted purchasing practices and Federal Acquisition Regulations (FAR) requirements.
Senior Regional Buyer
FLEXTRONICS INTERNATIONAL
- Spearheaded the sourcing of printed materials and software required for HP printers, faxes, and scanners. Carefully assessed purchase needs according to MRP requirements to optimize efficiency. Streamlined communication between suppliers and customers during engineering change processes.
Senior Commodity Buyer
SOLECTRON
- Managed full procurement cycle for passive and semiconductor components, from orders to adjustments; synchronized purchase with manufacturing and engineering.
- Reduced on-site inventory by integrating suppliers into the Vendor Managed Inventory (VMI) system through negotiating and managing contracts focusing on price, delivery, and quality.
Customer Service Supervisor
JPM PANTERA
- Supervised a team of five employees, handling hiring, training, performance evaluations, and enforcement of company policies and procedures
Customer Service Representative
JPM Pantera
- Increased customer satisfaction through exceptional follow-up services and successful resolution of escalated service issues, resulting in promotion to Supervisor after just 3 months.
Education
Bachelor of Arts in Modern Languages - Spanish
Montana State University
Bozeman, MT12.1998
Skills
- Operational Efficiency
- Process Documentation
- Account Management
- Project Management
- Lifecycle Management
- Sales Reporting
Certification
- Lean Six Sigma Green Belt, Raytheon - September 2007
Languages
Spanish
Professional Working
SOFTWARE SKILLS
- Oracle ERP
- Microsoft Office
- Power BI
- Outlook
SOFT SKILLS
- Customer Focused
- Problem Solver
- Goal Oriented
- Accountable
- Process and Detail Oriented
- Highly Organized
- Flexible and Accommodating
- Deadline-driven
HOBBIES AND INTERESTS
- Travel
- Photography
- Fly Fishing
- Hiking
- Baseball
SOFTWARE SKILLS
Oracle ERP
Microsoft Office
Power BI
Outlook
Timeline
Sales Operational Specialist II
ARROW ELECTRONICS
2018.07 - Current
Inside Account Manager
ARROW ELECTRONICS
2008.01 - 2018.06
Buyer II
RAYTHEON POLAR SERVICES
2005.12 - 2007.12
Senior Regional Buyer
FLEXTRONICS INTERNATIONAL
Senior Commodity Buyer
SOLECTRON
Customer Service Supervisor
JPM PANTERA
Customer Service Representative
JPM Pantera
Bachelor of Arts in Modern Languages - Spanish
Montana State University
- Lean Six Sigma Green Belt, Raytheon - September 2007
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