Michelle McDonald
Summary
Detail-oriented Health Unit Coordinator with expertise in electronic health records and patient scheduling. Committed to enhancing patient flow and ensuring compliance with privacy regulations to support efficient healthcare operations.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Gundersen Healthcare
La Crosse, Wisconsin
05.2021 - 07.2026
- Coordinated patient admissions and discharges for efficient healthcare operations.
- Managed medical records and ensured compliance with privacy regulations.
- Scheduled appointments and facilitated communication between patients and healthcare staff.
- Processed patient information using electronic health record systems efficiently.
- Supported nursing staff by preparing charts and gathering necessary documentation.
- Monitored patient flow to optimize clinic productivity and service delivery.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Managed essential paperwork related to patient admissions, discharges, and transfers. related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
- Assisted with scheduling appointments for patients and doctors.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Activated emergency response procedures and provided support to medical staff during crises.
Environmental Services Housekeeper
Gundersen Healthcare
La Crosse, WI
11.2018 - 05.2021
- Maintained cleanliness in patient rooms and common areas throughout the facility.
- Sanitized surfaces using hospital-grade cleaning supplies and equipment.
- Followed safety protocols to handle hazardous materials and waste disposal.
- Collaborated with healthcare staff to ensure readiness for patient admissions.
- Conducted routine inspections to identify cleaning needs and report issues.
- Assisted with training new housekeeping staff on cleaning procedures and standards.
- Adhered to infection control policies while performing daily cleaning tasks.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Attended required training sessions related to housekeeping tasks.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
Executive Housekeeping Manager
Holiday Inn Express Hotel Suites
Onalaska, WI
08.2017 - 11.2018
- Supervised housekeeping staff to ensure cleanliness standards met throughout hotel.
- Developed and implemented training programs for new housekeeping employees.
- Managed inventory of cleaning supplies and ordered as necessary to maintain stock.
- Coordinated with front desk to address guest needs and special requests promptly.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Established cleaning schedules to optimize efficiency and staff productivity.
- Resolved guest complaints related to housekeeping services effectively and professionally.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Participated in job fairs and recruitment activities to attract qualified candidates.
- Monitored budget spending for the housekeeping department.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
Assistant Executive Housekeeper
Gundersen Hotel and Suites
La Crosse, Wisconsin
04.2017 - 08.2017
- Supervised housekeeping staff to ensure high cleanliness standards throughout the hotel.
- Coordinated room inspections to maintain quality and guest satisfaction levels.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with maintenance team to address repair needs in guest rooms promptly.
- Assisted in budgeting for housekeeping department to control expenses effectively.
- Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
- Implemented systems for tracking lost items found in guest rooms or common areas.
- Audited all laundry processes including washing, drying, folding, ironing.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared and distributed assignment sheets to assigned staff.
Assistant Executive Housekeeper
Stoney Creek Hotel & Conference Center
La Crosse, WI
03.2015 - 05.2017
- Supervised housekeeping staff to ensure high cleanliness standards throughout the hotel.
- Coordinated room inspections to maintain quality and guest satisfaction levels.
- Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
- Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
- Collaborated with maintenance team to address repair needs in guest rooms promptly.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Monitored inventory levels of supplies and placed orders when necessary.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Assisted in budgeting for housekeeping department to control expenses effectively.
- Enforced safety regulations and best practices within the housekeeping team daily.
- Ensured all safety regulations were followed by team members.
- Developed staff schedules based on occupancy rates and departmental budget. for staff according to occupancy levels and budgeting needs.
- Implemented systems for tracking lost items found in guest rooms or common areas.
- Audited all laundry processes including washing, drying, folding, ironing.
- Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared and distributed assignment sheets to assigned staff.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
HSED
La Crosse, WISkills
- Electronic health record management
- Healthcare coding
- Regulatory compliance
- Patient appointment scheduling
- Patient support
- Detail-oriented
- Employee training
- Analytical thinking
- Medical terminology
Timeline
Health Unit Coordinator
Gundersen Healthcare
05.2021 - 07.2026
Environmental Services Housekeeper
Gundersen Healthcare
11.2018 - 05.2021
Executive Housekeeping Manager
Holiday Inn Express Hotel Suites
08.2017 - 11.2018
Assistant Executive Housekeeper
Gundersen Hotel and Suites
04.2017 - 08.2017
Assistant Executive Housekeeper
Stoney Creek Hotel & Conference Center
03.2015 - 05.2017
HSED