MI'CHELLE MCDOWELL
Los Angeles,Ca
Summary
Dynamic and engaging professional with extensive experience in fast-paced hospitality environments, including a notable tenure at Dave & Busters. Excelled in customer service and money handling, adept at inventory control and catering. Proven ability to thrive in high-volume settings, consistently enhancing guest satisfaction and streamlining operations. Also Own my own business Twisties Juicery, www.siptwisties.com.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Gritz N Waffles
Los Angeles, CA
2023.11 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Bartender
DLS EVENTS
Los Angeles, CA
2017.01 - 2022.01
- Festival bartender
- Move fast while making sure patrons are not over served
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
The Parlor
Los Angeles, Ca
2019.07 - 2020.02
- Open and closing bar
- Keep track of popular sporting/ social events
- Move at a fast pace while being attentive
Bartender
Dave & Busters
Northridge, CA
2018.07 - 2019.07
- Working the service bar for 10- 20 servers while working the bar
- Remembering over 20 drink recipes as well 20 plus food items
Bartender/ Bottle Service Waitress
Dames & Games
Los Angeles, Ca
2017.01 - 2018.07
- Suggest food and beverage packages to guest
Server
Tom's Urban
Los Angeles, CA
2014.10 - 2016.01
- High Volume restaurant across from Staples Center
Education
Bachelor of Science - Kinesiology
Bethune-Cookman University
Daytona Beach, FL2016-05
Skills
- Great customer service skills
- Very friendly personality
- Able to thrive in a fast pace setting
- Money handling experience
- Computer experience
- Client communication skills
- Measuring and Free Pouring
- Inventory Control
- Catering
Certification
- Certifications in Alcohol Awareness
- TIPS Certified
- California Serve Safe
- LEAD Certification
- STAR Certification
Timeline
Server
Gritz N Waffles
2023.11 - Current
Bartender
The Parlor
2019.07 - 2020.02
Bartender
Dave & Busters
2018.07 - 2019.07
Bartender
DLS EVENTS
2017.01 - 2022.01
Bartender/ Bottle Service Waitress
Dames & Games
2017.01 - 2018.07
Server
Tom's Urban
2014.10 - 2016.01
Bachelor of Science - Kinesiology
Bethune-Cookman University