Michelle McGovern
Livingston,MT
Summary
Dedicated Bartender skilled in enhancing customer experiences through superior service and cleanliness. Recognized as Best Bartender in Park County for effective multitasking and communication, boosting team efficiency and customer satisfaction. Committed to utilizing mixology expertise to foster inviting environments and unforgettable guest interactions.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
Catering Server/Bartender
1900
Livingston, Montana
04.2025 - Current
- Provided exceptional customer service by promptly taking orders and serving food and beverages to guests.
- Coordinated with kitchen staff to streamline food service, contributing to improved guest satisfaction and experience.
- Assisted in food and beverage preparation, ensuring timely execution and adherence to quality standards.
- Assisted in setting up and breaking down catering events, ensuring seamless transitions between service phases.
- Maintained cleanliness and organization of service areas, contributing to a welcoming dining environment.
- Arranged tables with appropriate linens and silverware prior to events, creating an inviting atmosphere for attendees.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Performed post-event cleanup, ensuring all dishes and utensils were washed and organized for future service.
Bartender Waitress
The Mint
Livingston
02.2025 - Current
- Prepared and mixed a variety of cocktails, demonstrating proficiency in drink recipes and customer preferences.
- Engaged with guests to foster welcoming atmosphere, promptly addressing inquiries and resolving issues to enhance overall experience.
- Maintained cleanliness and organization of the bar and dining areas, ensuring compliance with health and safety standards.
- Monitored inventory levels of bar supplies and restocked items to ensure consistent service availability during peak times.
- Handled cash and credit transactions accurately, ensuring secure and efficient payment processing during busy service periods.
- Juggled diverse tasks to maintain workflow efficiency during peak times. while ensuring accuracy and quality of work.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Coordinated with kitchen staff to align food service timing with guest needs, improving operational efficiency and satisfaction.
- Assisted other servers in carrying trays of food from kitchen to dining area.
Taproom Bartender/Brewery Cleaner
Katabatic Brewery
Livingston, MT
07.2024 - 03.2025
- Maintained cleanliness and organization of taproom and brewery facilities, creating a safe and inviting environment for customers.
- Set up station for cleaning kegs, rinsing and sanitizing to uphold beer quality standards.
- Operated cleaning equipment and followed sanitation procedures to uphold health and safety standards consistently.
- Developed knowledge of beer styles and brewing processes, improving customer interactions and recommendations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Catering Staff Member
Red Lodge Catering
Red Lodge, MT
10.2024 - 12.2024
- Provided exceptional service during events by efficiently setting up and breaking down catering stations, enhancing guest satisfaction.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests, including Montana legislatures.
- Delivered friendly, courteous service to enhance guest experiences.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Maintained clean, organized workspaces to ensure compliance with health standards.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Cleared waste from event spaces to ensure a tidy environment. and restored spaces to original condition after events., including washing dishes and utensils used during meal service.
- Ensured exceptional customer service throughout events to foster positive guest interactions.
Warehouse Worker
Pepsi Co.
Billings, MT
12.2023 - 08.2024
- Operated forklifts and pallet jacks for efficient material handling, ensuring timely stock replenishment and order fulfillment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in loading and unloading shipments, streamlining logistics and enhancing turnaround time for deliveries.
- Operated warehouse equipment to process incoming shipments, ensuring timely product availability for distribution.
- Lifted materials weighing up to 60 pounds regularly, ensuring efficient workflow.
- Maintained cleanliness of shelves and work areas to support safety and operational efficiency.
- Trained new warehouse staff, fostering collaborative learning and enhancing overall team performance.
Education
GED
Billings, MTSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing personality
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Handling difficult customers
- Memory retention
- Cash register operation
- Health codes compliance
- Classic cocktails
- Aloha POS
- Garnishing drinks
- Order management
- Bar restocking
- Customer order management
- Payment processing
- Inventory management
Timeline
Catering Server/Bartender
1900
04.2025 - Current
Bartender Waitress
The Mint
02.2025 - Current
Catering Staff Member
Red Lodge Catering
10.2024 - 12.2024
Taproom Bartender/Brewery Cleaner
Katabatic Brewery
07.2024 - 03.2025
Warehouse Worker
Pepsi Co.
12.2023 - 08.2024
GED