Michelle McKinstry
Palo,IA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
A Step Above Childcare and Learning Center
Palo, IA
10.2019 - Current
- Took my in-home daycare and opened a daycare center that holds 68 children
- Certified with the State of Iowa and participates in the Quality Rating System
- Managing 15 plus employees, scheduling, interviews, accounts payable/receivable, payroll and entering data for Child Care Assistance
- Maintaining child and staff files to be in compliance with the State of Iowa.
Senior Manager of Carrier and Vendor Relations
Ready Wireless
Hiawatha, IA
12.2008 - 06.2022
- Manage Carrier and Vendor relations while managing the Product Team and Carrier and Vendor Relations Team
- Project managed several projects and worked very closely with the other internal project managers, account managers, IT and other departments to ensure that the product team is meeting deadlines and carrier/vendor aspects of a project are understood
- Ran various reports to ensure cost savings within the company and for clients
- Work with billing systems for all clients and assist with cost savings for the company
- Managed internal projects and several migrations
- Continued to work for Ready Wireless remotely until June 2022.
Daycare Provider/Owner
Michelle's Daycare
Palo, IA
09.2018 - 10.2019
- Provided in-home childcare services.
Education
Respiratory Therapy -
Hawkeye Community College
Waterloo, IA05.2008
General/Diploma -
Cedar Falls High School
Cedar Falls, IA05.2000
Skills
- Microsoft Word
- Excel
- Access
- Powerpoint
- Outlook Express
- Microsoft Windows XP
- Microsoft Office XP Professional
- Jira
- Zendesk
- CRM
- Paycor
- Google Drive
- Effective Presentations
- Accurate Data Entry
- Key Performance Indicators
- Vendor Management
- Leadership Skills Enhancement
- Customer Relationship Management
- Analytical Skills
- Project Planning
- Program Management
- Product Management
- New Product Implementation
- Coaching and Mentoring
- Strong Organizational Abilities
Affiliations
- Member of Palo Parks and Recreation Committee
- Committee member of Blue Creek Ducks Unlimited
Certification
- First Aid/CPR
- Mandatory Reporter
- Universal Precautions
Timeline
Owner
A Step Above Childcare and Learning Center
10.2019 - Current
Daycare Provider/Owner
Michelle's Daycare
09.2018 - 10.2019
Senior Manager of Carrier and Vendor Relations
Ready Wireless
12.2008 - 06.2022
Respiratory Therapy -
Hawkeye Community College
General/Diploma -
Cedar Falls High School
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