Michelle McNally
Northport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
25
25
years of professional experience
Work History
Lead Customer Service Representative
Blockbuster Video
06.1999 - 06.2001
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Consultant/Center Director
Jenny Craig
06.2001 - 12.2009
- As a consultant I provided unparalleled one-on-one support, in center or over the phone, including education on portion control and how to implement strategies for behavior change to help drive weight loss and health improvement such as self-monitoring, planning for social events and incorporating more physical activity into their lives.
- As a Center Director I ran the day-to-day operations, built and managed a high-performing and effective staff, oversaw business operations and activities to meet revenue and profitability quotas.
Mother
Planned Career Break
12.2009 - Current
- Took intentional pause to care for my children full-time.
- Caregiver to Type 1 Diabetic Child.
- Proactively pursued college degree while a stay-at-home mom.
Education
Bachelor of Arts - Sociology
Stony Brook University
Stony Brook, N.Y.05.2024
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Brentwood, N.Y.05.2022
Skills
- Client rapport
- Project Implementation
- Client Relationships
- Problem-Solving
- Staff Management
- Good Telephone Etiquette
- Multitasking Abilities
- Flexible and Adaptable
Volunteer Work
- Dickinson Avenue School PTA: Assisted in the collection of books for children in need, helped students shop during book fairs, delivered supplies from food drive to the local pantry and worked with other PTA members to set up programs and events.
- Suffolk County Community College Food Pantry: stocked shelves, picked up and delivered food from the grocery store and helped students shop for what they need.
Timeline
Mother
Planned Career Break
12.2009 - Current
Consultant/Center Director
Jenny Craig
06.2001 - 12.2009
Lead Customer Service Representative
Blockbuster Video
06.1999 - 06.2001
Bachelor of Arts - Sociology
Stony Brook University
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
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