Xactimate
MICHELLE MCNEAL
CLAIMS ADJUSTER
Dallas,TX
Summary
Over 3 years of experience as a Property Claims Adjuster. Investigated, evaluated and settled property insurance claims in a timely and efficient manner. Managed claim files from inception to completion while maintaining excellent customer service throughout the process. Demonstrated strong negotiation skills by successfully settling over 99% of assigned claims without litigation.
Overview
10
10
years of professional experience
Work History
CATASTROPHE / Claims Specialist
PILOT
03.2020 - 04.2022
- Utilized as a dispute resolution resource resolving di erences between policy holders, contractors and insurance company
- Made claim eligibility determinations based on the claimant's contract and other information provided at time of claim, as well as determined the need for additional information to properly determine risk
- Register claims, update status notes, establish target dates, and communicate e ectively with attorneys, medical sta , insured's and claimants and uphold high standards of business practices.
CONTROL / Logistic Coordinator
JOHNSON
05.2015 - 02.2020
- Developed and maintained successful working relationships with owner-operators, carriers, inside and outside customers
- Created invoices for supplies, usage, moving, and service not covered under contract for leased and new equipment
- Accurately documented and recorded the movements and locations of company vehicles and road crews to maintain operator, student, and public safety at all times.
Claims Adjuster
Santander Consumer
09.2012 - 05.2015
- Work directly with customers and guided them through the claims process and negotiated fair and equitable settlements
- Investigated, evaluated, and negotiated auto accident claims, in order to reach a fair and equitable settlement for all parties involved in a fast-pace environment
- Researched claim inquires to resolve discrepancies, identify reasons for overpayment and inconsistent claims adjudication.
Education
Lewisville High School
Skills
Communication skills Analytical Thinking
Software
Snapsheet
Next gen
Timeline
CATASTROPHE / Claims Specialist
PILOT
03.2020 - 04.2022
CONTROL / Logistic Coordinator
JOHNSON
05.2015 - 02.2020
Claims Adjuster
Santander Consumer
09.2012 - 05.2015
Lewisville High School