Xactimate
MICHELLE MCNEAL
CLAIMS ADJUSTER
Dallas,TX
Summary
Over 3 years of experience as a Property Claims Adjuster. Investigated, evaluated and settled property insurance claims in a timely and efficient manner. Managed claim files from inception to completion while maintaining excellent customer service throughout the process. Demonstrated strong negotiation skills by successfully settling over 99% of assigned claims without litigation.
Overview
10
10
years of professional experience
Work History
CATASTROPHE / Claims Specialist
PILOT
03.2020 - 04.2022
- Utilized as a dispute resolution resource resolving di erences between policy holders, contractors and insurance company
- Made claim eligibility determinations based on the claimant's contract and other information provided at time of claim, as well as determined the need for additional information to properly determine risk
- Register claims, update status notes, establish target dates, and communicate e ectively with attorneys, medical sta , insured's and claimants and uphold high standards of business practices.
CONTROL / Logistic Coordinator
JOHNSON
05.2015 - 02.2020
- Developed and maintained successful working relationships with owner-operators, carriers, inside and outside customers
- Created invoices for supplies, usage, moving, and service not covered under contract for leased and new equipment
- Accurately documented and recorded the movements and locations of company vehicles and road crews to maintain operator, student, and public safety at all times.
Claims Adjuster
Santander Consumer
09.2012 - 05.2015
- Work directly with customers and guided them through the claims process and negotiated fair and equitable settlements
- Investigated, evaluated, and negotiated auto accident claims, in order to reach a fair and equitable settlement for all parties involved in a fast-pace environment
- Researched claim inquires to resolve discrepancies, identify reasons for overpayment and inconsistent claims adjudication.
Education
Lewisville High School
Skills
Communication skills Analytical ThinkingProblem Solving EmpathyConflict Resolution SAP
Denial processing
Coverage assessments
Understanding of medical terms
Prior authorization processing
Insurance coverage verification
Proficient in Xactimate
Documentation review
Accident investigations
Software
Snapsheet
Next gen
Timeline
CATASTROPHE / Claims Specialist
PILOT
03.2020 - 04.2022
CONTROL / Logistic Coordinator
JOHNSON
05.2015 - 02.2020
Claims Adjuster
Santander Consumer
09.2012 - 05.2015
Lewisville High School