Michelle Mehrabian
HydroPump LLC
Orange,CA
1
Language
10
years of professional experience
Detail-oriented loan processor known for effective communication and quality control. Experience in analyzing borrower financials and educating clients on options, leading to increased satisfaction and successful loan closings.
Work History
Operations Manager
1 Year 2 Months- Oversaw daily operations, maintaining consistent communication between departments to ensure alignment.
- Trained staff on operational procedures, fostering a culture of safety and accountability.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Loan Modification Specialist
2 Years 2 Months- Developed comprehensive modification proposals tailored to individual client needs.
- Collaborated with external partners to resolve issues impacting loan modification approvals.
- Mentored new team members on best practices for handling complex loan cases.
- Educated clients on loan modification options, fostering understanding and engagement.
Senior Loan Processor
1 Year 10 Months- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Senior Loan Processor
10 Months- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Coordinated closing process with attorneys, title companies, and government clerks.
Senior Account Manager
2 Years 7 Months- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
Education
Associate of Arts - Business Administration
Skills
Loan product knowledge
Problem-solving
Customer service
Experienced and knowledgeable with Encompass
Empower
Calyx Point.
Languages
Spanish
Timeline
Operations Manager
HydroPump LLC
06.2025 - CurrentRead More
Loan Modification Specialist
The Retention Group
01.2023 - 03.2025Read More
Senior Loan Processor
Guaranteed Rate
03.2020 - 01.2022Read More
Senior Loan Processor
New American Funding
05.2019 - 03.2020Read More
Senior Account Manager
Loandepot
05.2016 - 12.2018Read More
Fullerton College
Associate of Arts from Business Administration
Read More