Summary
Overview
Work History
Education
Skills
My Favorite Hobbies
Languages
Timeline
Generic

Michelle Mejia

San Luis,AZ

Summary

I’m a hardworking and passionate job seeker with strong organizational skills who is eager to work for this position and ready to help the team achieve company goals. Experienced customer service representative with 3 years of experience working in a busy, fast-paced call center. Committed to providing prompt, quick, and accurate service to a large volume of incoming calls. Passionate about promoting lasting customer satisfaction by delivering quality service and support. I'm always enthusiastic about helping customers get the necessary support by obtaining authorizations, scheduling procedures, coordinating paperwork, or anything else to meet clients expectations and give them the best experience of company's services. I'm also committed to maintaining professional relationships to increase profitability and drive business results. And lastly, I’ve been coaching for 1 year with 4 months at a public school , guiding athletes to achieve performance goals. I’ve been coaching youth of different ages and abilities. Athletic role model, supportive of youth achievement, and a life-long implementer of healthy habits and balance. Inspirational leader with a creative approach to motivating teams and solving interpersonal conflicts.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Convey Health Solutions
02.2020 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • help customers with health plans and risk-bearing providers succeed in valued-based care.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Call Center Customer Service Specialist

Advanced Call Center Technologies LLC
10.2019 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Assistant Wrestling Coach

Harvest Preparatory School
11.2017 - 03.2019
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Educated individuals on importance of proper nutritional and sleep habits, demonstrating impact on physical performance.
  • Escort students to their matches, supporting with their physical training as well
  • Kept their schedule and grades stay on track for better performance
  • Developed relationships with students to provide ongoing support and encouragement.

Education

High School Diploma -

Harvest Preparatory Academy Yuma Campus
Yuma, AZ
05.2016

Skills

  • Good Listening Skills
  • Keyboarding
  • Corporate Standards
  • Understanding Customer Needs
  • Microsoft Office
  • Customer Account Management
  • Customer Support
  • Issue and Complaint Resolution
  • Collaborative Relationships
  • Endurance Building
  • Retail Sales Customer Service
  • Bilingual Spanish and English
  • Flexible and Adaptable
  • Organization and Time Management
  • Microsoft Word

My Favorite Hobbies

•Watch sports

•Participate in sports

•Write poems

•Gym/workout

•Painting

•Watch Anime

•Read books/manga

•I love watching horror movies

•Cook and Baking

•Traveling

•Hiking

•Sing and Dance

•My favorite color is pink and black

•My favorite food is pasta (Italian food ) and my favorite dessert is oven-baked New York style cheesecake with blueberries and raspberries on top

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Convey Health Solutions
02.2020 - 03.2022

Call Center Customer Service Specialist

Advanced Call Center Technologies LLC
10.2019 - 01.2020

Assistant Wrestling Coach

Harvest Preparatory School
11.2017 - 03.2019

High School Diploma -

Harvest Preparatory Academy Yuma Campus
Michelle Mejia