Michelle Mendoza
Santa Clarita,CA
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Account Manager
SingerLewak
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Bookkeeper
SingerLewak
06.2021 - 06.2023
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Assistant Bookkeeper
SingerLewak
06.2017 - 06.2021
- Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Reduced errors in financial statements through meticulous review and verification of recorded transactions.
Education
Bachelor of Science - Business Management
California State University - San Marcos
San Marcos, CA05.2017
Skills
- Account Servicing
- Report Writing
- Schedule Management
- Data Analytics
- Client Relationship Management
- Project Management
- Account Management
- Business Development
- Customer training
Timeline
Account Manager
SingerLewak
06.2023 - Current
Bookkeeper
SingerLewak
06.2021 - 06.2023
Assistant Bookkeeper
SingerLewak
06.2017 - 06.2021
Bachelor of Science - Business Management
California State University - San Marcos
Similar Profiles
Imran SyedImran Syed
Audit Senior Accountant at SingerLewak LLPAudit Senior Accountant at SingerLewak LLP
Ellen GudinoEllen Gudino
Receptionist/Administrative Assistant at SingerLewak LLPReceptionist/Administrative Assistant at SingerLewak LLP
Fernando SolorioFernando Solorio
Senior Account Manager at Verizon BusinessSenior Account Manager at Verizon Business