Michelle Mendoza
Phlebotomist
Arlington,TX
Summary
Dynamic IOP Transition Specialist at Quest Diagnostics with a proven track record in enhancing client transition processes and developing tailored solutions. Skilled in relationship building and problem-solving, I excel in optimizing operations and ensuring seamless integration of resources, while fostering a collaborative team environment. Committed to continuous improvement and exceptional service delivery.
Overview
36
36
years of professional experience
Work History
IOP Transition Specialist
Quest Diagnostics
12.2015 - Current
- Developed comprehensive transition plans to ensure seamless integration of new employees and resources.
- Enhanced client transition processes by identifying areas for improvement and implementing customized strategies.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Developed solutions to address complex issues and operational gaps.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Assisted in conducting needs assessments to identify key areas of service needs.
Phlebotomy Float
Quest Diagnostics
12.2014 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Phlebotomist II
Quest Diagnostics
08.2005 - 12.2014
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Medical Assistant/Lead Phlebotomist
Omega Ob/Gyn
07.1990 - 08.2005
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
No Degree - Medical Assistant
ATI
05.2001 -
Skills
Teamwork and collaboration
Customer service
Time management
Problem-solving abilities
Multitasking
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Organizational skills
Adaptability
Client needs assessments
Relationship building
Issue reporting
Timeline
IOP Transition Specialist
Quest Diagnostics
12.2015 - Current
Phlebotomy Float
Quest Diagnostics
12.2014 - 12.2015
Phlebotomist II
Quest Diagnostics
08.2005 - 12.2014
No Degree - Medical Assistant
ATI
05.2001 -
Medical Assistant/Lead Phlebotomist
Omega Ob/Gyn
07.1990 - 08.2005